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Account Management Specialist; Health Plan Administration
2 months ago
Who are you?
Personify Health is looking for an Account Management Specialist with at least 1-3 years of client service experience with a focus on self-funded groups to play a critical role within our growing organization. If you are great at building positive relationships, managing expectations, resolving issues, and finding solutions for clients this is the perfect opportunity for you
Prior experience working for a TPA or with self-funded groups is highly preferred.
Key Responsibilities:
Be a subject matter expert in all products that are offered to clients, including internal processes and regulatory impacts ? Work collaboratively across business functions to ensure customer needs are met? Follow through to resolution any outstanding items? Monitors on an ongoing basis internal performance to ensure clients needs are being met? Maintain accurate client records? Research, access and escalate to appropriate internal expert for client issue resolution? Work in collaboration with analytics team to analyze trends in data and make benefit recommendations based on trend analysis? Participate and/or host client meetings as appropriate? Organize and execute open enrollment strategy, health fairs, and employee education meetings as required? Support Account Mangers with contract renewal process? Collaborate with management regarding strategies for renewing accounts? Provide market and competitive information to management to guide strategic decision-making and market positioning? Understand and communicate regulatory changes and impacts to clients ?You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
What you bring to the Personify Health team:
3+ years of experience in health insurance, employee benefits, human resources, or healthcare industry? Experience onboarding new clients and providing account-based service is ideal? Comfortable working with HR Directors and Executives? Clear written and verbal communication style and strong collaboration skillsThis job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $18.00-$34.00 per hour. Note that salary may vary based on location, skills, and experience.
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.
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