Student Accounts Coordinator, Business Office

1 month ago

Forest Grove, United States Pacific University Full time

Job Details

Description

Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship and practice. 

At Pacific University we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in , , and . We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, acquire and share knowledge.

GENERAL DESCRIPTION OF POSITION:

Responsible for daily functions/transactions of cash receipts and functions/transactions in student accounts and other accounts receivable including collection of delinquent accounts.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

Student payments/refunds: Applies payments to student accounts from a variety of sources (students/parents, third parties, outside scholarships, alternative loans, etc.); issues refund requests; issues bookstore voucher cards; monitors payment schedule. Collection of delinquent accounts: Process includes tracking delinquent accounts, emailing and calling students, sending letters to students, responsible to take action by placing holds that block advancement to new semester, expected to independently negotiate debt payment arrangements, authorized to waive late charges and other penalties and to remove holds placed on delinquent accounts. When collection efforts are exhausted responsible to forward uncollectible account to Director of Student Accounts for further action. Account maintenance: Reviews student accounts for accuracy and makes corrections/adjustments as needed. Maintains and reconciles various other accounts and processes such as outside scholarship funds, student medical insurance payments/mailings, student contract forms, and updates student account information regarding decisions on payment arrangements and other decisions/information pertinent to student accounts. Customer Service: Assists students and parents regarding policies and procedures – may be on an individual level (in person or over the phone/email) or in a group setting (large or small). Other accounts receivable and cash receipts: Records cash in appropriate account and prepares and reconciles deposit and maintains records. Responsible for understanding Direct Loans and how they function: Timing of posting federal funds to accounts; refund regulations; regulations for return of federal funds; required information in student computer files. Balances cash drawer daily. Reconciles various accounts.

SECONDARY FUNCTIONS: Performs other related duties as required.

Qualifications

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS:

High school education or equivalent and one to two years of experience in collections, accounts receivable and customer service. Business/Accounting courses at the college level helpful Good oral and written communication skills. Excellent computer skills; experience with Windows, Microsoft Office and Excel. Working knowledge of administrative software systems, preferably in higher education. Proficient on ten-key adding machine. Good interpersonal skills and ability to deal with customers in a positive manner. Ability to multitask, detail oriented, accurate and thorough in preparation of work. Demonstrated ability to handle confidential information.

WORKING CONDITIONS:

General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The working environment is generally favorable, yet busy at times. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Busy office environment with heavy public contact.

APPLICATION: Please upload your cover letter, resume and names and phone numbers of three professional references. Please name your documents as shown in the following example: (Example: Adams_Amy letter, Adams_Amy resume, Adams_Amy references).

At Pacific University we are dedicated to providing experiences that are authentic, holistic, equity minded, and responsive. We continue to develop our equity practices with a particular focus on racial equity.

For qualifying employees, our benefits include generous paid time off for vacation, holidays (including winter break) and sick leave. We offer medical coverage with alternative care (in-network services covered at 100% after payroll deduction), comprehensive dental, vision plans, 9% contribution to retirement after one year of service with no match required, free mental health appointments, and tuition remission for employees and their dependents. We cover employer paid life, short term disability, and long term disability insurance. On campus benefits include free access to our sports facility and library, with discounts on campus food, bookstore purchases, clinic services, and gear rentals through our outdoor program (kayaks, snow shoes, bikes and more).

Candidates from diverse backgrounds are encouraged to apply. Studies have shown that candidates that are female and/or BIPOC are less likely to apply for jobs unless they meet all of the qualifications they find in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don't meet every minimum qualification described or are unsure if your experience could be considered related experience.

NOTICE OF NONDISCRIMINATION POLICY

It is the policy of Pacific University not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability, sex or gender, gender identity and/or expression, sexual orientation, military, veteran or Vietnam Era status, or any other protected classification recognized by applicable law, in admission, access to, or treatment in employment, educational programs or activities as required by Title IX of the Education Amendments of 1972, section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, the Americans with Disabilities Act of 1990, or any other applicable state or federal law, or city ordinance. Questions or complaints may be directed to the Vice President for Academic Affairs, , .

Application materials will be screened and interview candidates will be selected and notified by telephone. The hiring process normally consists of several interviews and can last several weeks depending on the position. All applicants will be notified once the position is filled. Employment is contingent upon eligibility to work in the United States.

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