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Office Coordinator

3 months ago

River Grove, United States C&L Maintenance Inc Full time
Job DescriptionJob DescriptionDescription:

CLM Midwest is a regional commercial facility maintenance contractor with a local presence who partners with some of the nation's leading retail, convenience store, and restaurant brands. We are a long-established, self-performing company that provides install, break/fix, and emergency services. This entry level career opportunity is perfect for somebody who takes pride in and has a desire to further build their people skills and organizational abilities. It serves as a springboard to future internal promotion in a variety of departments at our company


Our Office Coordinator is responsible for greeting customers and visitors in a friendly and professional manner, creating a positive first impression. This role involves providing customer service and support, answering questions, and directing customers to the appropriate resources. Our landscaping division, RGL, is also internally supported in a similar way with the addition of managing quotes and coordinating crew schedules. Finally, the Office Coordinator interfaces with outside vendors we partner with for various trades and projects. You will learn a lot in this role about our industry, our customers, and how we operate as a team.


Essential Duties and Responsibilities:

· Greet customers and visitors in a warm and welcoming manner, making eye contact and smiling

· Provide customer service and support in person and via phone / electronic communication

· Assist customers and visitors with finding their way around the facility

· Monitor the public facing email address and escalate emails appropriately

· Maintain a clean and organized work area, including the facility entrance and lobby areas

· Communicate with vendors

· Manage vendors (performance, accountability, etc)

· Write and submit quotes to customers

· Communicate with customers within RGL

· Communicate with techs

· Dispatch/route RGL techs and crews

· Occasional PO issue


Pay and Benefits:

This is a full-time hourly position, Monday to Friday, that comes with access to our benefits including health, dental, vision, 401k, and PTO.

Requirements:

This is an entry-level position, so no prior experience in facility maintenance is required. However, candidates with customer service experience will be given preference. Experience working at a landscaping company or similar service company is also a plus.


· High school diploma

· Excellent customer service skills

· Strong communication and interpersonal skills

· Ability to work independently and as part of a team

· Ability to multitask and work under pressure

· Proficiency in Microsoft Office Suite

· Understanding of business focused math and financials