Operations Support Specialist

2 months ago

Baltimore, United States Cowan Systems Full time

Operations Support Specialist

About Us:

Formed in 1924 Cowan Systems is a privately owned company headquartered in Baltimore, MD and enjoys a history of excellence and quality in the transportation business. Today, Cowan’s state-of-the-art fleet has grown to 2,100 power units and 6,500 trailers operating out of 40 locations nationwide.

Due to continued growth, Cowan Systems, LLC is seeking the top talent in the industry to join our team.

Cowan Systems, LLC is a national truckload carrier that specializes in providing high quality dedicated fleet services for companies requiring first-rate performance. Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper, such as specialized equipment, strict timetables, and custom reporting. Our 100% supply chain solution includes local and long-haul trucking services, brokerage, warehousing, and driver leasing.

Cowan’s Intermodal Agents Division is comprised of a network of agents and owner operators with interchange agreements to partner with major steamship lines and railroads across North America. The owner operators in the agent's division primarily focus on drayage services, which moves containers in and out of ports or rail yards to shippers and receivers, though they are also able to move freight much longer distances. Our Agent Division is based in Baltimore, MD but has terminals throughout the Northeast, Southeast, Midwest, and Texas.

Cowan is committed to providing a healthy, safe, and stable work environment that promotes individual success, equal opportunity for learning, and professional growth. In our family-oriented environment, we treat everyone with dignity and respect. Through the emphasis of our team-work philosophy, we maintain a balance between professionalism and the ability to have fun.

Our Mission:

At Cowan Systems, LLC our mission is to provide logistics and transportation services that create value for our clients, suppliers, employees, and owners. We pursue our work with diligence, intelligence, and a high regard for the safety of our employees, stakeholders, and the public.

Our Vision:

Cowan Systems is an industry leader and the carrier of choice because of our passion for service, best in class drivers, professional management team, commitment to safety, drive for innovation, and our culture of continuous improvement and quality excellence.

Our Values:

S afety of our team drives every decision we make. A n entrepreneurial spirit fostered by healthy work environments. F iscal responsibility E xceptional Customer service

Job Summary:

This position will report to the Vice President of Agent Corporate Development and will be an integral part of the Agent Division, providing essential operations support to ensure smooth and efficient operations. This role supports Cowan agent owner operators by providing back-office administration, analysis, and reporting of data.

Supervisory Responsibilities:

None

Schedule:

Monday-Friday 8:30AM-5PM

Job Duties:

Provide exceptional customer service support to our agent owner operators by identifying, assessing, and fulfilling customers’ needs to achieve satisfaction. Manage all account communication professionally to include addressing issues with service and providing appropriate solutions to resolve in a timely manner. Support Operations, Finance, and Senior Management with all aspects of the Agent Division; to include onboarding, administration, performance reporting, and continuous improvement activities. Processing of owner operator settlements, verifying timesheets for accuracy, and assisting with the weekly commission process, ensuring all records are submitted accurately and on time. Assist with managing Cowan’s agent fuel card program, fraud prevention and reporting, tolling program, and fuel tax reporting. This position will require working with various departments, and oversight of specific functions essential to meeting the requirements and service expectations of the business and our agent owner operators. Prepare and develop regular reports to support management and recommend actions by analyzing and interpreting data. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the position. Duties, responsibilities, and activities may change at any time with or without notice.

Job Qualifications:

Minimum of 4 years’ work experience, administrative experience preferred. High school diploma or equivalent required, associate degree preferred. Previous intermodal/logistical or transportation industry experience preferred but not required. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Self-starter with excellent interpersonal skills, communication, customer service, and problem-solving skills. Ability to adapt and work efficiently in a collaborative, rapidly changing environment. Ability to structure, prioritize and manage multiple tasks simultaneously. Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone. Must occasionally lift and/or move up to 10 pounds. Able to travel as needed (range: 10% to 25%).

Competencies:

Customer focused drive to meet the needs of customers and offer solutions that exceed their expectations. Verbal and written communication skills must be effective and professional. Strong organizational skills, good time management, and attention to detail. The ability to gather, organize, analyze, and present data. Ability to work successfully and professionally independently and as part of the team to achieve desired results.

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