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Client Services Coordinator

4 months ago

Rochester, United States Jewish Senior Life Full time

Pay Range: $22.00- $25.00 Hourly
Full Time 40 hours Monday-Friday 8am-4:30pm

GENERAL SCOPE:  Under the supervision of the Executive Director, the Client Services Coordinator will be the face of the office operations, coordinating and facilitating home care operations. The Client Services Coordinator maintains a focused and calm environment while coordinating including, but not limited to, scheduling of caregivers, triaging client issues/concerns and facilitating a variety of business functions.

EDUCATION / QUALIFICATION: High school diploma or GED. The ideal candidate will have previous experience working for a home care services agency and or similar health care setting. High attention to detail, excellent phone customer service skills, excellent organizational skills, proficiency in Outlook, MS Word and Excel.

ESSENTIAL FUNCTIONS:

Coordinating staff scheduling for LHCSA. Utilize EMR to ensure accurate data for billing and payroll. Facilitate Director of Patient Services schedule including admissions, supervisions, and time-sensitive compliance items. Triage client and staff needs. Support LHCSA compliance activity (e.g. OMIG exclusions, staff medical documentation, performance reviews, in-service, audits, etc.) All other duties as assigned

EXPERIENCE: Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Compassionate, client-centered approach.

This description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of position scope.

Jewish Home is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, sexual identity, gender identity or expression, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.