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Client Engagement Coordinator

2 months ago

Rochester, Minnesota, United States American Waterworks Full time

American Waterworks, a prominent player in the foundation repair and construction sector, is seeking a Client Engagement Coordinator to become part of our expanding team. Our mission is to transform the construction landscape by delivering an exceptional experience to our clients. We are committed to fostering enduring relationships with each customer. At American Waterworks, we also focus on redefining the experience for our employees. Recognized by the Star Tribune as one of the top workplaces in Minnesota for the past two years, we want our team members to feel valued and to achieve success beyond their expectations.

The Client Engagement Coordinator serves as the primary liaison with our clients, prospective clients, and other stakeholders for arranging sales appointments, scheduling routine maintenance and service opportunities, coordinating installations, and addressing a variety of inquiries.

KEY RESPONSIBILITIES

  • Act as our representative by managing calls, arranging service and sales appointments, scheduling production installations, and following up with clients on various matters
  • Provide operational support to other departments within the organization
  • Maintain up-to-date customer records and databases
  • Communicate with clients to ensure their satisfaction with our services
  • Deliver an outstanding experience to our customers

Core Values

  • Unified Team
  • Commitment to Excellence
  • Driven to Achieve

Employee Benefits

  • Company-sponsored vision, dental, short-term disability, and life insurance
  • Health insurance with a 50% employer contribution
  • 401(k) plan with company matching
  • Seven paid holidays annually
  • Accrued vacation time

Desired Qualifications

  • Mindset: A strong desire to challenge conventional practices to redefine the construction industry, fostering a positive atmosphere that empowers those around you.
  • Experience: Exceptional interpersonal communication skills evidenced by strong customer service experience. A blend of education and experience that demonstrates a successful track record in this field, along with a consistent work history. Candidates with prior experience managing phone communications in a dynamic environment are encouraged to consider this opportunity.
  • Requirements: Ability to fulfill the conditions of a background check. EOE