Client Intake Coordinator

2 weeks ago

Rochester, New York, United States Livingston Associates Full time

CLIENT INTAKE COORDINATOR

POSITION SUMMARY:
The Client Intake Coordinator is a full-time position funded through a grant, aimed at providing essential services and support to individuals transitioning from various institutional settings.

This role is crucial in fostering a welcoming atmosphere for clients and visitors alike, ensuring that all interactions are handled with professionalism and care.


KEY RESPONSIBILITIES:
The selected candidate will be responsible for the following:

Embrace and uphold the core values and mission of the organization, demonstrating these principles in daily tasks and interactions.

Create a warm and inviting environment for clients and staff.
Conduct initial client intakes, whether via phone or in-person, and establish comprehensive client files.
Manage incoming calls, directing them appropriately as needed.

Update client information in the case management system and document progress notes in accordance with organizational guidelines.

Coordinate appointments for case managers and assist with scheduling as required.
Oversee the procurement of office supplies and maintain inventory levels.
Handle mail distribution and prepare necessary correspondence.
Ensure strict adherence to confidentiality protocols, including HIPAA regulations, while complying with all organizational policies and procedures.
Perform additional duties as assigned by supervisory or management personnel.

QUALIFICATIONS AND SKILLS:

A high school diploma or equivalent is required, along with a minimum of one (1) year of administrative experience in a related field.

Proficiency in computer applications, including internet navigation, MS Office Suite, and Excel.
Strong communication and interpersonal skills, with the ability to effectively manage challenging client interactions.

A passion for working with a diverse clientele, including individuals facing significant challenges, while responding to their needs with empathy and understanding.

Commitment to collaborative teamwork, showcasing organizational and problem-solving abilities.
Ethical handling of sensitive information is essential.
Compliance with all organizational policies and HIPAA confidentiality standards is mandatory.
Fluency in Spanish is a plus.

COMPENSATION AND BENEFITS:
This position offers a full-time schedule of 35 hours per week.

Salary is competitive and commensurate with experience and qualifications.
Comprehensive medical, dental, and vision insurance.
Life insurance coverage.
Paid time off, including holidays and vacation days.
Accrual of sick leave.

Options for short and long-term disability in accordance with state requirements.

Opportunities for professional development and specialized training focused on effectively supporting high-risk clients in their reintegration journey.


The organization is an equal opportunity employer dedicated to promoting diversity, equity, and inclusion.

We encourage applications from individuals with diverse backgrounds and experiences.

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