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Vendor Managed Inventory Specialist II
2 months ago
BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Requisition ID :16375
Employment Type :Full Time
Job Category :Customer Solutions
Work Location :Vermont
BRIEF POSITION SUMMARY:
The Vendor Managed Inventory Specialist (VMIS II) ensures customer satisfaction through solutions by providing on-site customer service support including order replenishment, product put away, Lean (6S), maintaining solutions equipment etc. This role will partner with sales and business development teams to drive incremental revenue and growth through solutions.
DUTIES AND RESPONSIBILITIES
- Drives MSC customer loyalty through the support and promotion of solutions.
- Supports and collaborates with MSC customer solutions and sales associates through execution of CARE program. CARE is defined as Clean, Arrange, Relationships, Exceed Expectations and includes:
- Maintains 6S appearance of all solutions equipment
- Daily logging of activity in SFDC
- Ensures appropriate stock levels min/max are maintained § Unpacks, receives, puts away product at all solution points of use
- Connects with customer contact to ensure retention of solution
- Drives product expansion through spot buy and incremental solution growth
- Lead focus of 100% safety compliance for VMIS team
- Lead in the repair and maintenance of vending solution equipment to company standards
- Recommend Opportunities for Solutions / Spot Buy Growth to Sales Associate and Sales Management while documenting this information within SFDC accordingly.
- Responsible for supporting shared profitability improvement goals and objectives within assigned accounts.
- Maintain knowledge of all inventory management solutions.
- Establish productive, professional relationships with key personnel in assigned customers.
- Guides less experienced associates to resolve customer issues, increase product knowledge, and promote MSC Culture.
- Maintain high customer satisfaction ratings that meet company standards.
- Utilizes routing software tools to adhere to planned schedule as well as document daily activities.
- Maintain daily time keeping utilizing MSC approved time management applications
- Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose. · Participation in special projects and performs additional duties as required
QUALIFICATIONS:
What you need?
- A High School Diploma or the equivalent is required.
- Minimum of two years in the field servicing MSC inventory management solutions required.
- Advanced knowledge of vending solutions for setup, maintenance, and repair required.
- Proven track record of success and strong performance in current role required.
- Excellent verbal and written communications skills required.
- Proven track record of meeting and exceeding company.
GOALS & OBJECTIVES:
- Computer literacy and proficiency in Microsoft office applications required.
- Excellent time management and organizational skills required.
- Understands company solutions, products, and services required.
Bonus Points If You Have:
- Associate’s degree or the equivalent work experience is preferred
- Relevant Military experience preferred.
Other Requirements:
- A valid driver’s license is required.
- Position requires over 80% of daily travel within assigned territory.
- Overnight travel will be required based on business need.
- Ability to lift up to 50 lbs. required.
- Ability to consistently walk, lift, bend, stretch, stand for long periods of time is required.
- Must be willing to adhere to customer safety and use of Personal Protective Equipment (PPE) protocol.
- Must be able to pass customer-specific background demands which may include but are not limited to drug testing, criminal background checks, etc.
This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
*INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of knowledge, experience level and abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
duties.
OUR COMMITMENT TO YOU
Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health and financial well-being. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.
Compensation at MSC varies based on several factors, including but not limited to location, candidate experience, skillset, and the role. The Company reserves the right to modify the range as market conditions change.
WE BELIEVE
We have a steadfast commitment to diversity and inclusion and believe we are at our best when each of our associates can be their authentic selves at work. In line with our values and commitment, we have established 7 resource groups to further our diversity, equity, and inclusion journey. Visit our page to learn more about our efforts. Diversity and Inclusion at MSC
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.