Customer Service Specialist/Order Entry
4 hours ago
Responsibilities:
• Accurately handle the placement of customer orders and internal processes, including the management of logistics and provision of necessary documentation. • Manage material allocation and maintain an up-to-date inventory record. • Promptly respond to inquiries from customers and account managers in a detail oriented manner. • Confirm and acknowledge all sales orders by collaborating with the credit department and providing support in resolving credit issues. • Ensure accurate and timely invoicing responsibilities are carried out after material delivery. • Participate in department meetings with a focus on fostering relationships, sharing information, and implementing best practices. • Exhibit a high level of professionalism in all communication, paying special attention to style, tone, and manner. • Provide backup support to fellow customer service specialists as required. • Coordinate logistics and handle materials in line with supply chain logistics principles. • Use skills in order entry, inventory tracking, and sales quotes to improve efficiency and enhance customer satisfaction.• Prior experience in a customer service role within the manufacturing industry • Proficiency in order entry systems • Ability to coordinate logistics and manage supply chain logistics • Knowledge of material planning and materials handling procedures • Experience in maintaining inventory records and tracking inventory • Skills in managing supply inventory • Ability to provide accurate sales quotes • Excellent communication and interpersonal skills • Ability to work in a fast-paced environment • Strong problem-solving and decision-making skills • Proficiency in using Microsoft Office Suite, particularly Excel and Word • High level of accuracy and attention to detail • Ability to multitask and manage time efficiently • Strong organizational and planning skills • Ability to work independently and as part of a team
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