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Order Support Specialist

2 months ago

Brook Park, Minnesota, United States Mechanical Technologies, LLC. Full time

About Us:

Mechanical Technologies, LLC. is a leading provider of product-based solutions for commercial, industrial, and institutional HVAC challenges. With a strong reputation in the contracting and engineering communities, we have experienced steady and sustainable growth since our inception in 2007.

We specialize in delivering high-quality skills, systems, and service in a timely and cost-effective manner while providing the most energy-efficient and lowest-maintenance solutions. Our emphasis is on working closely with customers to meet their unique needs.

Role:

We are seeking an Order Support Specialist to join our Sales team. This role involves handling order entries, addressing customer inquiries, coordinating with various departments, and ensuring that orders are processed and fulfilled accurately and promptly.

The HVAC space is dynamic, and we are expanding rapidly with lots of room for professional growth. This is an excellent opportunity to be client-facing while partnering closely with our Sales team.

Responsibilities:

  • Work with the Sales team to provide timely quotations for HVAC parts.
  • Facilitate warranty returns, ensure warranty parts are properly ordered and returned, and ensure credit where applicable.
  • Review jobs when booked to ensure proper documents are included.
  • Assist with tracking down the delivery status request.
  • Responsible for certificates of insurance.
  • Provide backup support to the estimating coordinator when required.
  • Work cross-functionally and communicate effectively across the entire organization.

Requirements:

  • 1-3 years of experience in order processing, customer service, or a related field.
  • Strong organizational and multitasking abilities.
  • Excellent communication skills, both written and verbal.
  • Problem-solving skills and the ability to handle a fast-paced environment.
  • Proficiency in order management software and Microsoft Office Suite is a plus.

Mechanical Technologies, LLC. provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.