Order Support Specialist

2 months ago

Pine Brook, United States Mechanical Technologies Full time

About Us:

Formed in 2007, Mechanical Technologies has earned an impeccable reputation in the contracting and engineering communities and has experienced steady and sustainable growth. We specialize in product-based solutions for commercial, industrial, and institutional HVAC challenges. We provide a complete inventory plus application assistance to owners, architects, engineers, and contractors. Our emphasis is on working closely with customers to deliver the highest-quality skills, systems, and service in a timely and cost-effective manner while providing the most energy-efficient and lowest-maintenance solutions.


Role: Order Support Specialist

As our Sales team continues to grow, we’re looking for an Order Support Specialist to ensure the smooth and efficient processing of customer orders. This role involves handling order entries, addressing customer inquiries, coordinating with various departments, and ensuring that orders are processed and fulfilled accurately and promptly. The HVAC space is dynamic, and we are expanding rapidly with lots of room for professional growth. This is an excellent opportunity to be client-facing while partnering closely with our Sales team.


Responsibilities:

  • Work with the Sales team to provide timely quotations for HVAC parts.
  • Working with the Sales team to facilitate warranty returns, ensure warranty parts are properly ordered and returned, and ensure credit where applicable.
  • Review jobs when booked to ensure proper documents are included.
  • Assist with tracking down the delivery status request.
  • Responsible for certificates of insurance.
  • Provide backup support to the estimating coordinator when required.
  • Work cross-functionally and communicate effectively across the entire organization.


Requirements:

  • 1-3 years of experience in order processing, customer service, or a related field.
  • Strong organizational and multitasking abilities.
  • Excellent communication skills, both written and verbal.
  • Problem-solving skills and the ability to handle a fast-paced environment.
  • Proficiency in order management software and Microsoft Office Suite is a plus.


Mechanical Technologies provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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