Customer Service/Account Manager

2 months ago

Clifton, United States Robert Half Full time
Job DescriptionJob Description

Job Title: Customer Service/Account Manager

Location: Bergen County, NJ


Company Overview:

Join a growing and employee-friendly textile manufacturer in Bergen County We are committed to providing high-quality products and exceptional service to our clients while maintaining a positive and inclusive work environment. If you have a passion for customer service and account management and want to be a part of a dynamic team, this is the opportunity for you

 

Key Responsibilities:

·      Coordinate all customer orders accurately and in a timely manner.

·      Liaise with sales and product teams to ensure order details are precise and meet customer expectations.

·      Provide prompt updates on the status of customer orders, and communicate any changes or delays effectively.

·      Coordinate with logistics, warehouses, and carriers to ensure on-time delivery of products.

·      Communicate with customers regarding order status, pricing, and product information.

·      Review and generate reports as required to monitor order statuses and other key metrics.

·      Advocate for process improvements to enhance efficiency and customer satisfaction.

·      Attend meetings with party venues, hotels, and corporations to establish and maintain strong relationships.

·      Visit and join relevant industry associations to stay engaged with the market.

·      Participate in various trade shows and hospitality events throughout the year to represent the company and promote our products.

·      Maintain ongoing communication with clients to ensure their needs are consistently met and anticipate any future requirements.

·      Stay current with industry trends and competitors to ensure a competitive edge.

·      Maintain continuity with hotel contacts as they move from property to property.

·      Maintain a positive attitude and be results-oriented. Business attire may be required for certain meetings and events.



Requirements:

·      Minimum of 2 years of experience in a similar role, preferably in the textile or related industry.

·      Proficiency in Microsoft Excel and Microsoft Office Suite.

·      Excellent customer service skills with a focus on delivering superior client experiences.

·      Strong written and verbal communication skills.

·      Detail-oriented with the ability to manage multiple tasks and deadlines simultaneously.

·      Bachelor’s degree or Associate’s degree is preferred.

·      Ability to work independently and as part of a team.

·      Must demonstrate high levels of integrity and personal responsibility.

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