Account Manager

2 weeks ago

Clifton, United States Integrated Power Services Full time

Description

IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.

 
Responsibilities & Expectations:   
As an Account Manager for IPS, you will serve as the primary contact for our customers for their entire repair experience—from receipt, to quote, during repair, through delivery of their project and invoicing.  

  • Assist in achieving financial targets set out by the Annual Operating Plan (AOP)  
  • Develop and present quotations, technical and commercial proposals to customers. 
  • Review customer purchase orders for accuracy and compliance with quotation. 
  • Help mediate critical issues with customers. 
  • Ensure that all customer requirements, such as inspections, data collection, and delivery of materials, are being met. 
  • Work with the repair shop to determine most efficient repair pricing for customers.
  • Review mechanic tear down sheets to provide customer with the best possible pricing while achieving best possible margins for the service center
  • Review parts requested by mechanics to determine cost (get quotes on non-stock parts from the appropriate manufacturer) and order where appropriate
  • Use in-house resources for assistance (SMEs)
  • Estimate labor hours for quoting purposes & material pricing.  Determine if replacement is a more economical option.
  • Lead the effort to improve Key Customer Facing Metrics: (Time to Quote, Approval to Ship, and Ship to Invoice) 
  • Research historical pricing and use the ReValue tool to determine the right price to win repair jobs
  • Monitor job progress and communicate with customers regularly on the status of their repair project, providing updates and requesting information as needed.
  • Compile repair job paper work upon job completion and submit to accounting department in a timely manner so that the job can be invoiced
  • Other duties as required to deliver an Unmatched Customer Experience

Qualifications and Competencies: 

  • Technical background with electrical and/or mechanical products preferred  
  • 3 or more years of customer service experience in an industrial environment or equivalent education preferred 
  • Excellent interpersonal skills, including the ability to build rapport with current and potential customers 
  • Critical attention to detail 
  • Excellent communication skills, both oral and written 
  • Ability to understand, perform and retain various job-related training 
  • Flexible with hours, overtime, and some weekend work 
     

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:  

  • Paid Time Off (PTO)
  • 401k Employer Match
  • Bonus Incentives 
  • Tuition Reimbursement Program 
  • Medical, Dental and Vision plans
  • Employee Assistance Program (EAP) 
  • And more

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

#LI-JR1

 

Special Accommodations: If you require assistance or accommodation while seeking employment with IPS, please contact us at careers@ips.us. Please note that this email is to be used for accommodation requests, not general employment inquiries.

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