Customer Service Ambassador
3 weeks ago
Papillon Ribbon & Bow Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Provide product and service information to clients, answering their questions and addressing their concerns
- Process and verify the accuracy of customer orders, utilizing our internal computer systems and customer purchase orders
- Initiate required actions in response to customer requests to change or cancel orders, updating orders accordingly and advising necessary departments of the changes
- Maintain customer records by updating account information
- Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prior customer service experience, with the ability to work well under pressure
- Rapid learning skills, with a focus on detail, analysis, problem-solving, and quality
- Excellent listening skills and phone mannerisms, with the ability to resolve issues and demonstrate self-control
- Multi-tasking and strong communication and organization skills
- Ability to work well under pressure and be punctual, self-motivated, and willing to train
- A competitive salary and benefits package, including 401(k), health insurance, and training and development opportunities
- A dynamic and supportive work environment, with opportunities for growth and advancement
- The chance to work with a leading provider of couture packaging solutions, custom ribbon, luxury gift boxes, and specialty packaging bows
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