Customer Service Representative

3 days ago


Clifton, New Jersey, United States Asurion Full time
Job Title: Floating Retail Specialist

Job Summary: We are seeking a highly skilled and customer-focused Floating Retail Specialist to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving sales in our stores.

Key Responsibilities:

  • Travel to various locations within the district, maintaining a flexible schedule to meet business needs.
  • Be the face of Asurion, delivering personalized customer experiences and providing technical support for electronic devices.
  • Provide troubleshooting and repair services for customer devices, ensuring timely and efficient resolution.
  • Drive quality sales in job fusion roles, such as Delivery & Expert Set up and Messaging.
  • Monitor virtual messaging platforms, upselling Asurion home+ products based on business needs.
  • Complete initial 5-week training, including Apple & Samsung Certifications.
  • Manage inventory and partner with cross-functional teams to deliver programs and processes.
  • Share best practices between stores to ensure consistent and efficient delivery of service and repairs.
  • Drive own vehicle safely and responsibly to and from locations, adapting to various situations.

Requirements:

  • 1+ years of customer service/sales experience.
  • 6+ months experience with product service support or electronics troubleshooting (preferred).
  • Ability to work a flexible retail schedule, with varying hours and days.
  • Must be willing to travel up to 50 miles from store to store, supporting multiple locations.
  • Valid driver's license and satisfactory driving record with at least 1 year of driving experience.
  • Basic knowledge of Microsoft Office and mobile devices/operating systems.

What We Offer:

  • Certifications & ongoing training.
  • Competitive hourly pay & performance-based bonuses.
  • Benefits – Health, Dental, Vision and more.
  • Paid Time off.
  • Career growth opportunities.
  • Skills development and hands-on training.
  • Uniform allowances.
  • Mileage Reimbursement.

About Us: Asurion is a global tech solutions industry leader, creating a work culture where employees are valued and empowered to succeed. Our products and services help 350M+ customers worldwide.



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