Customer Service Representative

1 month ago

Clifton, United States Aston Carter Full time
Job Title: Customer Service Representative

Job Description

We are seeking a dedicated Customer Service Representative to join our growing team. This role is essential in ensuring customer satisfaction by managing order entry, order confirmations, payments, order statuses, and documentation. You will work closely with the sales team and other departments to keep orders on track and provide exceptional service to our customers.

Responsibilities
  • Enter repeat work orders, balance orders, label work orders, miscellaneous work orders, and credit memos.
  • Confirm label PS code status and quantity, apply PS codes to work orders, and review ETA listed by sales reps.
  • Evaluate labels or other customer-supplied components before moving to WIP and send a component request email to customers.
  • Send initial order confirmation to customers for approval, update orders based on customer responses, and upload new customer documents.
  • Ensure all components are correct and printable on order confirmations, check entered orders against purchase orders, and follow up with customers until orders are confirmed.
  • Send pre-payment and balance due requests, receive payments from customers, process credit card and e-check payments, and follow up until orders are paid.
  • Monitor orders, notify customers of delays, add status comments, and work with various departments to keep orders on schedule.
  • Review, follow up on, and update unshipped work orders.
  • Send A/R statements to customers with past due balances and follow up on payments.
  • Create UPS labels for sample requests, show representatives prototypes, and ship samples.
  • Send customer spec sheets, COAs, and other material-related documentation, and create QC requests for any needed documentation.
Essential Skills
  • Data entry and order entry skills
  • 3+ years of customer service experience
  • Experience with a manufacturing company
  • Experience with ERP systems
  • Proficiency in email and phone correspondence
  • Experience supporting a sales team
  • Proficiency with Excel and ERP systems
Additional Skills & Qualifications
  • Experience with a homegrown ERP system is a plus
Work Environment

This position is onsite, five days a week, from 8am to 5pm. You will be part of the customer service team, reporting to the Customer Service Manager, and closely tied to the sales team. This is a new addition to the team due to our company's tremendous growth since its founding in 2008.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
  • Hiring diverse talent
  • Maintaining an inclusive environment through persistent self-reflection
  • Building a culture of care, engagement, and recognition with clear outcomes
  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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