Banking Services Manager

12 hours ago

Clifton, United States Mobilink Microfinance Bank Ltd Full time

What is Banking Services Manager - MMBL? A Banking Services Manager oversees branch operations, ensuring adherence to bank policies and regulatory requirements. They lead and supervise branch staff, maintain a customer-focused environment, and handle customer complaints. They manage financial and non-financial transactions, maintain security and confidentiality, and coordinate with internal departments. Additionally, they manage HR and administrative matters for branch staff, ensuring smooth banking operations and customer satisfaction.

What does a Banking Services Manager - MMBL do? Lead and uplift the branch operations team and act as a true supervisor of branch affairs.
Work in close liaison with the Branch Manager to achieve optimum results.
Supervise and administer the operations of the branch in a manner that bank's policies and SBP prudential regulations are fully adhered to.
Create a working environment where customers receive the best attention and service.
Ensure staff under domain is working in line with Bank SOPs and controls, and recommend timely rotation of staff.
Ensure adherence to the concept of dual control and maintain the secrecy of cash safe keys and test keys/passwords.
Ensure all computer inputs/outputs are signed jointly and output/input reports are properly sealed and kept in record.
Attend to auditors (Internal/External/SBP, Internal Control) and arrange compliance of their reports within timelines.
Observe cash in safe/cash on counter limits.
Prepare and submit all sorts of MIS/Confirmations as and when required and attend to customer complaints for timely resolution.
Ensure that account balancing is carried out independently and outstanding items in all suspense, excess, shortage, prepaid expenses accounts are reviewed and balanced monthly.
Maintain and balance Security Stationary periodically as per SOP.
Supervise and maintain record of all account openings and related operations.
Ensure daily balancing of cash book, vault, and necessary reports are prepared.
Arrange handling of all departments including Deposits, Cash tellers, Bills, Inward/Outward Clearing/Remittances, HRD, Credits, Jazz Cash, Borrower/Nonborrower accounts, Recoveries, and all Banking Activities to minimize operational risks and ensure customer satisfaction.
Authorize and supervise all types of financial and non-financial transaction requests on the system in real-time, ensuring no transaction is left unauthorized at day end.
Ensure proper staff backup is available for critical positions.
Ensure staff punctuality and adherence to bank dress code.
Nominate staff for training in consultation with Line Manager.
Maintain close coordination and cooperation between departments of the bank for smooth conduct of bank's business.
Monitor staff behavior and activities and report any suspiciousness observed.
Supervise custody and record-keeping of PDCs, Gold, Pass Books, Duplicate Keys, ATM Combination Codes, and any security.
Manage HR and admin-related matters of branch staff.
Ensure all processes are completed successfully before the end of the day, and physical vouchers are checked, tallied, and stitched with User Activity Reports daily.
Any other duty assigned by Line Manager.

What are we looking for and what does it require to be a Banking Services Manager - MMBL? Hold a Bachelor’s degree in marketing or commerce from a reputable institution. MBA will be preferable (subject to approval).
Have a minimum of 5 years of relevant work experience.

Job Locations:
About MMBL: Mobilink Microfinance Bank Ltd. is providing banking services to over 42 million registered users, including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents. MMBL provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments, thus playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus, including promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
Why Join MMBL? This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.

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