Specialist in Software Training and User Support

1 week ago


Salt Lake, Utah, United States Utah Bankruptcy Court Full time
Position Overview: Software Training, Support, and Testing Specialist

Organization: Utah Bankruptcy Court

Role Summary:

The Software Training, Support, and Testing Specialist plays a crucial role in our nationally recognized CHAP initiative. This position is dedicated to enhancing the user experience for our software utilized across various bankruptcy court chambers.

The selected candidate will be responsible for conducting comprehensive training sessions, both in-house and on-site, tailored for CHAP end users and IT personnel. This includes the creation, refinement, and maintenance of training resources, instructional materials, and operational manuals in collaboration with a technical writer.

Beyond traditional classroom settings, the specialist will employ diverse training methodologies, including computer-based learning, self-paced online courses, web-guided training sessions, and video tutorials.

Additionally, the role encompasses providing initial customer support by addressing CHAP help desk inquiries, diagnosing issues, and identifying enhancements needed to improve user satisfaction. The specialist will document detailed software modification requests for the CHAP development team to facilitate necessary updates.

Upon approval of change requests by the CHAP User Group, the specialist will oversee the implementation process through the agile development framework, engage in software testing activities, and ensure that new features are accurately reflected in the relevant documentation.

This position may require occasional travel.



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