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IT Systems Support Specialist

2 months ago

Salt Lake, Utah, United States American Cybersystems Full time
Advance Your Career with American Cybersystems

American Cybersystems is actively seeking a dedicated Onsite Systems Support Technician to provide exceptional technical assistance and support.


As an Onsite Systems Support Technician, your primary responsibility will be to deliver remote desktop support and troubleshoot various computer-related issues via telephone. You will also play a vital role in ensuring the security and integrity of the company’s network by managing backups and deploying necessary security updates across all systems.


Key Responsibilities:
- Diagnose, repair, install, and upgrade desktop and laptop systems within the corporate LAN/WAN environment for both local and remote offices.
- Provide 24/7 on-call support in collaboration with other support and network administration staff.
- Set up and troubleshoot domains, user accounts, and software accounts.
- Configure, test, and resolve network connectivity and wireless access issues for local and remote devices.
- Manage hardware upgrades including memory, keyboards, motherboards, and other components.

Collaborate with vendors to maintain the Support Desk trouble ticket system, ensuring customer issues are addressed according to established Service Level Agreements.

Oversee LAN backups and monitor corporate anti-virus and anti-SPAM systems. Develop and document procedures for the installation, usage, and troubleshooting of desktop and laptop hardware and software.
- Provide guidance to users on the effective use of standard software tools, including Microsoft Office, Emulation software, Cisco AnyConnect, and MS Outlook.

Support ancillary IT services such as LCD projectors, video conferencing, audio-conferencing equipment, printers, and fax machines. Communicate technical issues effectively with colleagues to research and implement solutions.
- Prioritize tasks with team members to ensure high-priority issues are resolved promptly and keep all team members updated on the status of ongoing issues through the Support Desk ticketing system.

Escalate complex or high-impact issues to appropriate team members or support groups in a timely manner. Assist in the creation and maintenance of accurate LAN/WAN documentation.
- Foster a positive working relationship with network support personnel to ensure that changes to the network are clearly understood.

Continuously update your skills in relevant technologies and take proactive steps to enhance your expertise.

Qualifications:

Education:

BA/BS degree in Information Technology, Computer Science, or a closely related field, or equivalent professional experience. A+ Certification and Microsoft Certification are preferred.


  • 1-2 years of experience in a Microsoft Windows Desktop Support role or similar, in an environment with at least 25 Windows desktop/laptop systems.
  • 1-2 years of experience with Intel/AMD hardware installation and upgrades, as well as Microsoft Office and operating systems.
  • Strong hardware troubleshooting skills, particularly with Intel/AMD systems, and experience interfacing with vendor support for advanced repairs.
  • Excellent customer service skills with the ability to communicate technical issues and solutions to non-technical users effectively.
  • Solid understanding of LAN/WAN/Internet environments, including TCP/IP knowledge.
  • Ability to create user guides and system documentation for training and reference.
  • Proficient troubleshooting skills and the ability to thrive in a dynamic environment.
  • Effective written and verbal communication skills.
  • Willingness to learn new technologies and work both independently and as part of a team.

Compensation: $25/hour to $28/hour


Benefits:
American Cybersystems offers a comprehensive benefits package that may include health, dental, vision, life insurance, short-term disability, 401(k), sick leave, and other paid leave options.

American Cybersystems is an Equal Opportunity Employer committed to providing a work environment free from discrimination and harassment.