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Technical Support Specialist

2 months ago

Salt Lake, Utah, United States Cayuse Holdings Full time
About Cayuse Holdings

Cayuse Holdings is a leading provider of innovative technology solutions and government services. Our company is committed to delivering exceptional results and exceeding client expectations.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide technical support to end-users, troubleshoot complex issues, and collaborate with cross-functional teams to resolve problems.

Key Responsibilities
  • Technical Support: Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
  • Troubleshooting: Troubleshoot complex technical issues, identify root causes, and implement solutions.
  • Collaboration: Collaborate with network services, software systems engineering, and applications development teams to resolve technical issues.
  • Training and Development: Maintain currency and high level of technical skill in field of expertise.
Requirements
  • Education: Associate's degree in a related field or equivalent experience.
  • Experience: 4+ years of professional experience in a related field.
  • Certifications: Current DoD 8570 IA Baseline Certification, IAT Level I (e.g., A+ CE, Network+ CE, SSCP, CCNA-Security certifications).
  • Skills: Strong analytical and follow-through skills, strong verbal and written communication skills, ability to coordinate and get cooperation from multiple areas within IT.
Preferred Qualifications
  • Experience: Experience supporting Windows 10, MS Office 2013, and Remedy or similar ticketing systems.
  • Certifications: Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices.
  • Industry Experience: Prior experience working in a DoD environment.
Working Conditions
  • Work Environment: Professional office environment.
  • Physical Demands: Ability to perform duties for extended periods of time, use a computer and other office productivity tools with sufficient speed to meet demands of position.
Clearance Requirements

Secret clearance required.