IT Support Specialist in Salt Lake City

2 weeks ago


Salt Lake, Utah, United States Virtual Service Operations Full time
Position Overview:

Virtual Service Operations is seeking dedicated and ambitious individuals to enhance our team as Desktop Support Specialists. This role is essential in fostering our relationship with esteemed clients while managing various desktop support responsibilities.

Key Responsibilities:
  • Administer IT systems in a diverse environment encompassing Microsoft Windows and RedHat Enterprise Linux.
  • Deliver end-user support, including troubleshooting, issue resolution, and installation services for computers, applications, and peripherals.
  • Conduct local support services, including installation, troubleshooting, and repair of end-user devices.
  • Manage IMAC processes, including PC installations, moves, adds, and changes.
  • Perform image loads and asset recovery operations.
  • Support printer functionality and assist at the Client Center (Tech Bar).
  • Update IT Service Management systems and assist with security incidents.
  • Execute additional client support tasks to ensure workstation operations and customer satisfaction.

Qualifications:
  • Prior experience in desktop support is preferred, though training will be provided for entry-level candidates.
  • Familiarity with Linux OS (preferably RedHat v8) and Microsoft Windows.
  • Experience with software installations on local machines.
  • Understanding of computer software, operating systems, hardware, and networking.
  • Audio-visual support experience is a plus.
  • Knowledge of PC imaging processes.
  • Experience with change management and incident management tools.
  • Proficiency in using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and critical thinking abilities.
  • Ability to work both independently and collaboratively.
  • Demonstrated commitment to providing professional and courteous customer service.
  • Physical capability to lift up to 50 lbs.

Preferred Qualifications:
  • Certification as a Dell Technician.
  • CompTIA A+ or Network+ certification.
  • MCSA Certification.
  • Windows Certification.
  • Linux Certification.
  • Expertise in inventory control.

Additional Information:

Candidates must be within commuting distance and available for onsite work. This position requires U.S. citizenship due to government contract stipulations.


Company Culture:

At Virtual Service Operations, we value effective communication, teamwork, and exceptional problem-solving skills. We provide a supportive environment where performance appraisals are regular, fostering career advancement opportunities.


What We Offer:

As part of our organization, you will join a team that prioritizes values and professional growth. We offer continuous learning and development opportunities to support your career journey.



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