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IT Systems Support Specialist

2 months ago


Salt Lake, Utah, United States American Cybersystems Full time
Advance Your Career with American Cybersystems

American Cybersystems is actively seeking a dedicated Onsite Systems Support Technician to provide exceptional technical assistance and support.


As an Onsite Systems Support Technician, your primary responsibility will be to deliver remote desktop support and troubleshoot various computer-related issues via telephone. You will also play a crucial role in maintaining the security and integrity of the company's network by ensuring that all systems are backed up and protected.

In addition to your primary duties, you may be tasked with deploying security updates across the organization's servers and computers to uphold a secure environment.

Key Responsibilities:
- Diagnose, repair, install, and upgrade desktop and laptop systems within the corporate LAN/WAN framework for both local and remote offices.
- Provide round-the-clock on-call support in collaboration with other Support Desk and Network Administration personnel.
- Set up and troubleshoot domains, user accounts, and software applications.
- Configure, test, and resolve network connectivity issues for local and remote devices.
- Manage hardware upgrades, including memory, keyboards, motherboards, and other components.

Collaborate with vendors to monitor and maintain the Support Desk ticketing system, ensuring customer issues are addressed in accordance with established Service Level Agreements.

- Oversee LAN backups and monitor corporate antivirus and anti-spam systems.
- Develop and document procedures for the installation, usage, and troubleshooting of desktop and laptop hardware and software.
- Offer guidance to users on the effective use of standard software tools, including Microsoft Office, emulation software, and more.

Provide support for additional IT services, such as LCD projectors, video conferencing equipment, and printers.

- Communicate technical challenges with colleagues to research and implement effective solutions.

Prioritize tasks with team members to ensure high-priority issues are resolved promptly, keeping all parties informed through the Support Desk ticketing system.

- Escalate complex or high-impact issues to appropriate team members or support groups in a timely manner.
- Assist in the creation and maintenance of accurate LAN/WAN documentation.

Maintain a positive working relationship with network support personnel to ensure that changes to the network are well understood.

- Stay updated on relevant technologies and continuously seek to enhance your skills.

Qualifications:
Education:

BA/BS degree in Information Technology, Computer Science, or a related field, or equivalent experience. A+ Certification and Microsoft Certification are preferred.


  • 1-2 years of experience in a Microsoft Windows Desktop Support role or similar, within an environment with at least 25 Windows desktop/laptop systems.
  • 1-2 years of experience with Intel/AMD hardware installation and upgrades, Microsoft Office, and operating systems.
  • Strong hardware troubleshooting skills, particularly with Intel/AMD systems, and experience with vendor support organizations.
  • Excellent customer service abilities, with a knack for explaining technical issues to non-technical users.
  • Solid understanding of LAN/WAN/Internet environments, including TCP/IP knowledge.
  • Ability to create user guides and system documentation for training and reference.
  • Exceptional troubleshooting skills and the ability to thrive in a dynamic environment.
  • Proficiency in using and maintaining Microsoft Office applications.
  • Effective written and verbal communication skills.
  • A willingness to learn new technologies and work both independently and collaboratively.
Compensation: $25/hour to $28/hour


Benefits:
American Cybersystems offers a range of benefits (subject to eligibility), including health, dental, vision, life insurance, short-term disability, 401(k), sick leave, and employee assistance programs.

American Cybersystems is an Equal Opportunity Employer and is committed to creating a diverse and inclusive work environment.