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IT Systems Support Specialist

2 months ago

Salt Lake, Utah, United States American Cybersystems Full time
Advance Your Career with American Cybersystems

American Cybersystems is actively seeking a dedicated Onsite Systems Support Technician to provide exceptional technical assistance.


As an Onsite Systems Support Technician, your primary responsibility will be to deliver remote desktop support, assisting users over the phone to troubleshoot various computer-related issues.

This role may also encompass additional IT responsibilities, such as ensuring the security and backup of all computers within the organization’s network.

You will be tasked with deploying necessary security updates across all systems to maintain a secure environment.

Key Responsibilities:
- Diagnose, repair, install, and upgrade desktop and laptop systems within the corporate LAN/WAN framework for both local and remote offices.
- Provide 24/7 on-call support in collaboration with other support and network administration personnel.
- Set up and troubleshoot domains, user accounts, and software accounts.
- Configure, test, and resolve network connectivity and wireless access issues for local and remote devices.
- Add or replace hardware components such as memory, keyboards, and motherboards.

- Collaborate with vendors to monitor and maintain the Support Desk ticketing system, ensuring timely assistance in line with established Service Level Agreements.

- Manage LAN backups and oversee corporate antivirus and anti-spam systems. Develop and document procedures for the installation, usage, and troubleshooting of desktop and laptop hardware and software.
- Utilize your knowledge of software and hardware to resolve user inquiries effectively.

- Provide guidance to users on the proper utilization of standard software tools, including but not limited to:
Microsoft Office, Emulation software, Cisco AnyConnect, and MS Outlook.

- Offer support for ancillary IT services, such as LCD projectors, video conferencing equipment, printers, and fax machines.

- Communicate technical issues with colleagues to research and implement effective solutions.

- Coordinate priorities with team members to ensure high-priority issues are addressed promptly, keeping all stakeholders informed of the status through the Support Desk ticketing system.

- Escalate complex or high-impact issues to appropriate team members or support groups in a timely manner.
- Assist in the creation and maintenance of accurate LAN/WAN documentation.

- Foster a positive working relationship with network support personnel to ensure clarity regarding changes to the network.

- Stay updated on relevant technologies and continuously seek to enhance your skills.

This position is a contingent-to-hire opportunity.

The Ideal Candidate Will Possess:

Education:

A BA/BS degree in Information Technology, Computer Science, or a closely related field, or equivalent experience. A+ Certification and Microsoft Certification are preferred.


  • 1-2 years of experience in a Microsoft Windows Desktop Support role or similar, within an environment with at least 25 Windows desktop/laptop systems utilizing Windows server-based file sharing, email, and print services.
  • 1-2 years of experience with the installation and upgrade of Intel/AMD hardware (preferably Dell), Microsoft Office, and Microsoft operating systems.
  • Strong hardware troubleshooting skills, particularly with Intel/AMD systems, and experience working with vendor support organizations for advanced repairs.
  • Excellent customer service abilities, with the capacity to communicate technical issues and solutions clearly to non-technical users.
  • Solid understanding of LAN/WAN/Internet environments, including TCP/IP knowledge (IP addresses, subnet masks, defaults).
  • Ability to create user guides and system documentation for training and reference purposes.
  • Exceptional troubleshooting skills.
  • Ability to thrive in a dynamic work environment.
  • Proficiency in using and maintaining MS Office applications.
  • Effective written and verbal communication skills.
  • A willingness to learn new technologies.
  • Capability to work independently as well as collaboratively within a team.
Compensation: $25/hour to $28/hour


American Cybersystems offers a comprehensive benefits package (subject to eligibility) that includes health, dental, vision, life insurance, short-term disability, 401(k), sick leave, and other paid leave options as required by law.

American Cybersystems is an Equal Opportunity Employer and prohibits any form of unlawful discrimination and harassment.

We are committed to providing a work environment free from discrimination based on race, color, religion, national origin, citizenship, sex, age, disability, veteran status, marital status, sexual orientation, or any other status protected by applicable laws.