IT Support Specialist in Salt Lake City, Utah

2 weeks ago


Salt Lake, Utah, United States Virtual Service Operations Full time
Position Overview:

Join our dynamic team at Virtual Service Operations as an IT Support Specialist in Salt Lake City, Utah. We are seeking dedicated and career-oriented individuals who are eager to advance their IT careers.

Key Responsibilities:
  • Administer IT systems in a diverse environment, including Microsoft Windows and RedHat Enterprise Linux.
  • Provide comprehensive desktop support, assisting end-users with troubleshooting, issue resolution, and installation of hardware and software.
  • Deliver local technical support, including installation and repair of end-user devices.
  • Manage IMAC processes (Install, Move, Add, Change) and perform image loads.
  • Conduct asset recovery and tagging, along with printer support.
  • Assist in maintaining IT service management updates and security incident support.
  • Perform additional client support tasks to ensure optimal workstation operations and customer satisfaction.

Qualifications:
  • Prior experience in desktop support is preferred, though training will be provided for entry-level candidates.
  • Familiarity with Linux OS (preferably RedHat v8) and Microsoft Windows.
  • Experience with local software installations and a solid understanding of computer hardware, software, and networking.
  • Knowledge of audio-visual systems and PC imaging.
  • Proficiency in change management and incident management processes.
  • Experience with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe.
  • Strong verbal and written communication skills, along with excellent problem-solving abilities.
  • Able to work both independently and collaboratively within a team.
  • Demonstrated commitment to providing professional and courteous customer service.
  • Physical ability to lift up to 50 lbs.

Preferred Qualifications:
  • Certification as a Dell Technician.
  • CompTIA A+ or Network+ certification.
  • MCSA and Windows certifications.
  • Linux certification.
  • Expertise in inventory control.

What We Value:
At Virtual Service Operations, we prioritize effective communication, teamwork, and problem-solving skills. We seek individuals who are committed to continuous professional development and are eager to contribute to a positive work environment.

What We Offer:
As part of our team, you will be immersed in a culture that values integrity and collaboration. We provide ongoing learning opportunities to support your career growth and success. Our commitment to employee well-being is reflected in our comprehensive benefits package, which includes health, retirement, and professional development options.

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