Life Insurance Customer Support Specialist

2 weeks ago

Tempe, Arizona, United States State Farm Full time

Position Overview:

At State Farm, we are committed to providing not just a job, but a fulfilling career. Join our dedicated team and become part of a company that values its employees and customers alike.

As a recognized leader in the insurance and financial services sector, we prioritize diversity and inclusion, fostering a workforce that is engaged and empowered. Our culture is built on the principles of being a Good Neighbor, ensuring that every associate's strengths and talents are acknowledged and utilized.

We offer a comprehensive benefits package and competitive compensation, with opportunities for annual financial rewards based on individual and company performance. Our employees are encouraged to participate in community service events and benefit from a culture of continuous learning. We provide programs for tuition reimbursement, professional certifications, employee development, wellness initiatives, and more.

Employee Benefits:

We believe in recognizing our employees' hard work and dedication. Our benefits include:

  • Accrued Paid Time Off (PTO), along with:
  • 5 days of Life Leave for personal and family care
  • Paid Volunteer Time
  • An Annual Celebration Day to honor what matters to you
  • Parental leave for both mothers and fathers
  • Wellness and mental health programs
  • 401(k) Savings Plan
  • Comprehensive Medical, Dental, and Vision coverage, including Health Reimbursement Accounts and Life Insurance
  • Tuition Reimbursement and Community College Tuition Programs
  • Discounts from numerous retailers through our Perks at Work initiative
  • Development and Mentorship programs aimed at helping employees achieve their career aspirations
  • Employee Resource Groups that celebrate diversity and promote an inclusive workplace where all employees feel valued and respected.

Key Responsibilities:

We are looking for detail-oriented, customer-focused, and dependable individuals to join our Application Processing Department (APD) Team as Life Insurance Customer Support Specialists.

  • Our team is responsible for servicing existing policies, which includes data entry, processing policy change requests, handling disbursements and premium payments, and assembling policy documents.
  • Customer Support Specialists work directly with State Farm Agents to address inquiries, researching account histories and providing effective solutions.
  • Strong customer service skills and the ability to manage multiple systems simultaneously are essential for success in this role.
  • Adherence to process guidelines is crucial, as is the ability to make informed decisions regarding outgoing payments with meticulous attention to detail.
  • Collaboration with business partners is key to completing work assignments efficiently.
  • Data entry, processing policy changes, handling disbursements, and managing premium payments are core functions of this position.
  • A Series 6 license may be required for this role.

Qualifications:

Successful candidates for the Life Insurance Customer Support Specialist role will demonstrate the following skills:

  • Ability to locate information and serve as a technical and procedural resource for resolving policyholder inquiries.
  • Attention to detail in maintaining and updating policyholder records (e.g., address changes, policy coverage adjustments).
  • Exceptional communication skills, providing professional and remarkable customer service.
  • Proficiency in managing multiple computer applications (e.g., Microsoft Office) while maintaining accurate records in a fast-paced team environment.
  • A strong sense of accountability to your team, your work, and your schedule.

Preferred Skills:

  • Strong attention to detail
  • High adaptability and learning agility
  • Ability to transition between various work types seamlessly

Preferred Technical Skills:

  • Experience with Life Workload Management systems
  • Familiarity with Life Policy View
  • Knowledge of Life UNIX systems
  • Proficiency in OneNote
  • Experience with Excel

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