Current jobs related to Customer Support Specialist - Tempe, Arizona - OvationCXM

  • Customer Support Associate

    2 weeks ago

    Tempe, Arizona, United States Aston Carter Full time

    Job Title: Customer Support SpecialistHiring for a Customer Support Specialist role at a leading tech company in Tempe, AZ. The ideal candidate will be local to Phoenix and able to work onsite.Job Summary:We are seeking a highly skilled Customer Support Specialist to join our team. The successful candidate will be responsible for providing exceptional...

  • Customer Support Associate

    4 days ago

    Tempe, Arizona, United States Aston Carter Full time

    Job SummaryAston Carter is seeking a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesProvide...

  • Customer Support Associate

    2 weeks ago

    Tempe, Arizona, United States Aston Carter Full time

    Job DescriptionAston Carter is seeking a highly skilled Customer Support Specialist to join our team in Tempe, AZ. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for clients via phone, email, and...

  • IT Support Specialist

    1 month ago

    Tempe, Arizona, United States TEKsystems Full time

    Job Title: Sr. IT Support SpecialistWe are seeking a highly skilled and experienced Sr. IT Support Specialist to join our team at TEKsystems. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our executive-level employees.Key Responsibilities:Provide on-site deskside IT support for software,...

  • Customer Support Specialist

    4 weeks ago

    Tempe, Arizona, United States NimbleRx Full time

    About NimbleRxNimbleRx is a pioneering technology company revolutionizing the healthcare industry by providing seamless access to affordable and reliable healthcare services. Our mission is to empower patients and pharmacists alike through innovative solutions that simplify the healthcare experience.Job SummaryWe are seeking a highly skilled Customer Support...

  • IT Support Specialist

    1 week ago

    Tempe, Arizona, United States JCO Workforce Solutions Full time

    Job DescriptionWe are seeking a skilled IT Support Specialist to join our team at JCO Workforce Solutions. As an IT Support Specialist, you will be responsible for providing technical assistance to customers via phone, chat, email, and e-support cases.Key Responsibilities:Be available and visible in the Technical Support Center (TSC) to assist customers...

  • Client Collections Specialist

    3 weeks ago

    Tempe, Arizona, United States Mindful Support Services Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Client Collections Specialist to join our team at Mindful Support Services. As a Client Collections Specialist, you will play a critical role in ensuring timely and accurate payment from our clients.Key ResponsibilitiesCommunicate with clients regarding outstanding balances and work with them...

  • Desktop Support Specialist

    1 week ago

    Tempe, Arizona, United States EMCOR Full time

    Job Title: Desktop Support SpecialistAbout the Role:We are seeking a skilled Desktop Support Specialist to join our team at EMCOR. As a Desktop Support Specialist, you will be responsible for providing technical support to our employees, troubleshooting hardware and software issues, and ensuring that our computer systems are running smoothly.Key...

  • Telecom Support Specialist

    1 month ago

    Tempe, Arizona, United States CREXENDO, INC Full time

    Job OverviewCrexendo Inc. is a leading provider of cloud solutions, delivering critical voice and data technology infrastructure services to start-ups, SMBs, and small enterprises. We're seeking a highly skilled Telecom Support Specialist to join our team.Key ResponsibilitiesProvide exceptional customer support, responding to customer requests and...

  • Service Support Specialist

    4 weeks ago

    Tempe, Arizona, United States General Parts Full time

    Service Support SpecialistUnlock Your Potential with General PartsWe are seeking a highly skilled Service Support Specialist to join our team at General Parts. As a key member of our branch, you will play a vital role in ensuring the smooth operation of our services.Key Responsibilities:Assist in creating work orders, maintaining billing notes, and inputting...

  • Centralized Support Specialist

    3 weeks ago

    Tempe, Arizona, United States TEKsystems Full time

    Job Title: Centralized Support SpecialistWe are seeking a highly skilled Centralized Support Specialist to join our team at TEKsystems. As a Centralized Support Specialist, you will be responsible for providing exceptional customer service to patients and their families, navigating complex healthcare systems, and ensuring seamless access to quality care.Key...

  • IT Support Specialist

    2 weeks ago

    Tempe, Arizona, United States Arizona Labor Force Full time

    Job SummaryArizona Labor Force, Inc. is seeking a skilled IT Support Specialist to join our team at our corporate office in Tempe. As a leading provider of temporary employees for various industries, we are committed to delivering exceptional service and support to our clients. In this role, you will be responsible for installing, maintaining, and...

  • Logistics Support Specialist

    5 days ago

    Tempe, Arizona, United States Insight Global Full time

    Job SummaryWe are seeking a skilled Logistics Support Specialist to join our team at Insight Global. As a key member of our Disruption Management team, you will be responsible for providing exceptional support to our carriers and facilities through heavy phone communication.Key ResponsibilitiesCommunicate with facility managers, warehouse managers,...

  • Data Entry Specialist

    4 weeks ago

    Tempe, Arizona, United States Mindful Support Services Full time

    About the RoleWe are seeking a highly organized and detail-oriented Data Entry Specialist to join our team at Mindful Support Services. As a Data Entry Specialist, you will be responsible for processing and posting client payments, completing daily claims submissions, and collaborating with team members to meet department goals and daily...

  • IT Support Specialist

    4 days ago

    Tempe, Arizona, United States Arizona Labor Force Full time

    Arizona Labor Force, Inc. is seeking a skilled IT Support Specialist to join our corporate office in Tempe. As a leader in providing temporary employees for various industries, we are constantly looking to enhance our market position and grow our team. The ideal candidate will be responsible for installing, maintaining, troubleshooting, and upgrading...

  • Technical Support Specialist

    4 days ago

    Tempe, Arizona, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Selling Partner Trust team at Amazon. As a Technical Support Specialist, you will play a critical role in providing software deployment support in staging and production environments.Key ResponsibilitiesProviding software deployment support in staging and production...

  • Logistics Support Specialist

    4 weeks ago

    Tempe, Arizona, United States Insight Global Full time

    Job Title: Dispatch Operation SpecialistJob Summary:We are seeking a highly skilled and experienced Dispatch Operation Specialist to join our team. As a key member of our Driver Support Services team, you will be responsible for providing day-to-day support to our client's direct internal carriers and drivers, resolving disruptions, and ensuring seamless...

  • IT Support Specialist

    3 weeks ago

    Tempe, Arizona, United States TEKsystems Full time

    Job OverviewWe are seeking a highly skilled IT Support Specialist to join our team at TEKsystems. As a key member of our support team, you will be responsible for providing top-notch technical support to our employees working from home.Key Responsibilities:Provide expert-level technical support for network connectivity, hardware, and software issuesAssist...

  • Customer Experience Sales Specialist

    1 month ago

    Tempe, Arizona, United States The William Warren Group Full time

    Job Title: Customer Experience Sales SpecialistAre you passionate about delivering exceptional customer experiences and driving sales growth? Do you have a knack for understanding customer needs and providing tailored solutions? We're seeking a highly motivated and customer-focused Sales Specialist to join our team at The William Warren Group.About the...

  • Desktop Support Specialist

    1 week ago

    Tempe, Arizona, United States Maricopa Community Colleges District Full time

    Maricopa Community Colleges District is seeking a skilled Desktop Support Specialist to join its Customer Care team. The ideal candidate will have a strong understanding of delivering exceptional customer service in a Help Desk setting.This role will be responsible for providing problem resolution to customers needing technical assistance via phone, email,...

Customer Support Specialist

2 months ago

Tempe, Arizona, United States OvationCXM Full time
Job Overview

Company Background

OvationCXM, operating under Boomtown Network Inc., is a leader in Customer Experience Management, dedicated to empowering businesses and their partner networks to deliver outstanding customer interactions with full transparency and precise oversight. Our platform, known as the CXMEngine, integrates pre-built CRM connectors, customer journey orchestration, automation tools, ecosystem aggregation, and comprehensive communication solutions into one cohesive system. Professionals in customer experience choose OvationCXM for its ability to simplify complex processes at scale, enhancing efforts at every customer touchpoint.

As we continue to grow, we are on the lookout for skilled and enthusiastic individuals who are eager to contribute to our mission of transforming the Customer Experience landscape. If you thrive in a dynamic environment and are ready to tackle contemporary challenges, this opportunity may be for you.

Position Summary

In the role of Technical Support Associate, you will be an integral part of our Customer Care Team. Your primary responsibility will be to assist customers through various communication channels (calls, chats, and emails) to resolve issues related to their point-of-sale (POS) systems, credit card readers, and associated hardware, including network devices, printers, barcode scanners, and cash drawers. Since you will often work remotely, effective communication skills will be essential to guide customers through troubleshooting processes. You will have access to a robust knowledge base and a supportive team to assist you in your efforts.

Key Responsibilities

  • Provide remote assistance to customers via email, SMS, and phone to address various in-store technology challenges, such as Wi-Fi connectivity, hardware and software troubleshooting, credit card processing, and POS integration.
  • Diagnose mobile POS network issues, including connectivity problems with tablets and printers across wired and wireless networks.
  • Respond to quick-fix inquiries regarding supported devices.
  • Take ownership of customer issues until resolution or escalation, ensuring timely and accurate feedback to both customers and team members.
  • Achieve a high rate of issue resolution during the first customer interaction.
  • Document all customer interactions clearly and concisely in our CXM software.

Qualifications

  • Adaptability to change, determination in overcoming challenges, and a creative approach to problem-solving are essential in this startup environment.
  • Ability to think critically and find solutions independently, even when the answer is not immediately known.
  • Quick learning and adaptability are crucial as the company evolves.
  • Strong organizational skills with the capability to manage multiple tasks in a fast-paced setting.
  • Excellent verbal communication skills, with the ability to convey empathy and understanding in all interactions.
  • Integrity and transparency in all dealings.
  • A sense of humor and a collaborative spirit are valued traits.

Additional Information

  • This position requires you to have your own hardware, including:
    • A Windows 10 computer with a minimum of a quad-core processor and 8GB of RAM.
    • A wired internet connection (Wi-Fi is not acceptable).
    • A headset with a microphone for calls.
  • Flexible scheduling is necessary, as we provide 24/7 support and require coverage across various hours.
  • Benefits:
    • Comprehensive health, dental, vision, and life insurance.
    • Short-term and long-term disability coverage.
    • Performance-based cash and stock option bonuses.
    • 401(k) retirement plan.
    • Wellness initiatives, including free subscriptions to various health and fitness apps.

We appreciate your interest in this opportunity and look forward to your application.