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Front Office Manager
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Front Office Supervisor
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Front Office Supervisor
1 week ago
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Front Office Clerk
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Front Office Manager
2 months ago
We are seeking a highly skilled and experienced Front Office Manager to join our team at Level. As a key member of our hotel operations team, you will be responsible for ensuring the smooth and efficient operation of our front office and housekeeping teams.
Key Responsibilities- Team Leadership: Supervise and lead the front office and housekeeping teams to ensure they are adhering to all property procedures, regulations, and standards.
- Guest Satisfaction: Ensure that all guests receive exceptional service and that their needs are met in a timely and professional manner.
- Operations Management: Oversee the day-to-day operations of the front office, including check-in and check-out procedures, guest account management, and room assignments.
- Training and Development: Recruit, onboard, and coach the team to ensure they have the skills and knowledge needed to provide excellent guest service.
- Problem-Solving: Own and resolve any guest complaints or issues in a professional and courteous manner.
- Communication: Maintain open and effective communication with all departments, including housekeeping, food and beverage, and maintenance.
- Quality Control: Conduct regular audits to ensure that all front office operations are running smoothly and efficiently.
- Education: High school degree or equivalent required; Bachelor's degree in business administration, hospitality management, or hotel management preferred.
- Experience: A minimum of 5 years of hotel leadership experience, preferably in a front office or guest services role.
- Skills: Proficiency in Excel, PowerPoint, and Microsoft Word; knowledge of hospitality software and systems; ability to multitask and lead a team.
- Language: Ability to speak, read, and write in English; knowledge of one or more additional languages is preferred.
Level is a luxury hotel brand that offers spacious modern suites, upscale lifestyle amenities, and dedicated concierge service. Our properties are located in vibrant urban destinations, providing guests with a unique and memorable experience.
