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Overnight Front Office Manager
2 months ago
At Kimpton Hotels, we are driven by the belief that genuine, heartfelt connections enhance the lives of everyone involved. Our founder, Bill Kimpton, challenged the conventional hospitality norms that often leave individuals feeling isolated. He established a boutique hotel experience that fosters authentic connections among guests and staff alike. This mission remains at the core of our operations today. Your role here is significant; you are instrumental in enriching the lives of your colleagues, guests, and the broader community. Together, we can make a meaningful impact every day.
Our Unique Culture
Since our inception in 1981, our San Francisco-inspired entrepreneurial spirit has cultivated a vibrant and dynamic workplace. We celebrate the individuality of each team member, recognizing that your diverse experiences and personality contribute to our collective success. We seek creative, self-motivated individuals who thrive in an environment that encourages authenticity and innovation. Here, you will find a workplace that is unconventional, empowering, and truly exceptional, creating a memorable experience for both guests and staff.
Your Responsibilities
As the leader of all Front Office operations, you will ensure a consistently high standard of guest service. Your role will involve:
- Conducting daily briefings with staff to share essential information and review the Front Desk logbook.
- Monitoring arrivals and departures, addressing special requests, and ensuring accurate billing.
- Managing staff schedules and covering shifts as needed.
- Adhering to established policies regarding key control, credit, and emergency procedures.
- Overseeing the completion of desk agents' checklists and handling guest inquiries with professionalism.
- Maintaining open communication with all hotel departments to ensure seamless operations.
- Ensuring the organization and cleanliness of the front desk and back office areas.
- Providing coaching and support to team members, ensuring they meet grooming and uniform standards.
- Monitoring payroll and expense budgets to maintain financial efficiency.
Your Qualifications
The ideal candidate will possess:
- A minimum of 2 years of experience in hospitality or a related field.
- A High School Diploma (preferred).
- Flexibility to work evenings, weekends, and holidays as required.
At Kimpton, we are committed to fostering a diverse and inclusive culture that reflects the variety of our guests. We welcome individuals from all backgrounds, including different races, ethnicities, ages, religions, abilities, sexual orientations, and gender identities. Join us in creating a workplace where everyone feels valued and respected.
