Front Desk Representative
3 days ago
At Wayfinder Hotel Newport, we prioritize our employees' growth and development. Our company culture is built on the principles of inclusivity, diversity, and employee wellbeing. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our commitment to employee development is reflected in our ongoing training and development opportunities, designed to help our team members advance their careers.
Location OverviewWe are excited to announce the reopening of our boutique hotel in Newport, RI. Our 187-room property features 30 deluxe suites, a restaurant, and 2600 sq ft of event space. We pride ourselves on being a top employer in the area, offering a unique culture, full benefit plans, and lucrative bonus programs.
Job SummaryWe are seeking a highly motivated Front Desk Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. As a Front Desk Representative, you will be the first point of contact for our guests, providing a warm and welcoming experience.
Key Responsibilities- Check guests in, ensuring accurate information is established and special requests are fulfilled.
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional manner.
- Promote and sell hotel programs, ensuring guests have a memorable experience.
- Interact with hotel staff in a professional manner, assisting other departments as needed.
- Maintain house bank and follow set procedures for posting, charges, cashing checks, safe deposits, and refunds.
- High school diploma preferred.
- Prior hospitality experience preferred.
- Neat, clean, and well-groomed appearance with a pleasant personality.
- Time management skills and ability to work on feet for an extended period.
- Ability to communicate effectively and work in a fast-paced environment.
- Availability to work nights, weekends, and holidays.
Wayfinder Hotel Newport is an equal opportunity employer offering competitive pay and excellent benefits. We are committed to creating a supportive and inclusive work environment that fosters growth and development.
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