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Guest Services Associate II- Club Wyndham Long Wharf Resort

1 month ago

Newport, Rhode Island, United States Wyndham Destinations Full time
We Put the World on Vacation

At Wyndham Destinations, our mission is to deliver exceptional experiences for millions of travelers worldwide. Our team of over 19,000 associates works together to make this happen at more than 270 vacation club resort locations across the globe. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

How You'll Shine:
As a Guest Services Associate, you'll play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You'll Make an Impact:
  • Bring smiles to guests from around the world by providing warm welcomes.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
  • Process cash and credit card transactions strictly following established procedures.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes.
  • Respond to guest inquiries and concerns as quickly and completely as possible.
What You'll Bring:
  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write and understand English.
  • Ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.
How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Wyndham Destinations benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program
Where Memories Start with You

Hospitality is at the heart of all we do at Wyndham Destinations. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.