Guest Service Supervisor

2 days ago

Newport, Rhode Island, United States Navy Exchange Full time
Job Summary:

As a Guest Service Supervisor, you will oversee the daily operations of the front desk at a Navy Lodge, ensuring exceptional guest experiences and maintaining a high level of customer satisfaction. You will supervise subordinate staff, communicate with management, and utilize various modes of communication to assist guests with room reservations, cancellations, payments, and other inquiries.

Duties and Responsibilities:
  • Responsible for front desk operations, including lobby appearance, guest service, and office operations.
  • Trains associates on NHG systems, standards, and operating procedures.
  • Monitors and ensures staff completes all required annual training within designated timeframe.
  • Completes work schedules, assigns work, and checks quality of work performed.
  • Approves and disapproves leave requests, documents attendance, and utilizes payroll system to enter schedules and annotate leave.
  • Issues room keys, sorts incoming mail and messages, and deposits guest valuables in safety-deposit boxes as requested.
  • Controls inventory quantity of associates' uniforms, ensuring approved uniforms and name badges are worn and maintained in proper condition.
  • Operates a multi-line telephone system, records and delivers messages as required, and answers inquiries pertaining to services, base facilities, area attractions, and travel directions.
  • Utilizes computerized Property Management System (PMS) to generate reports, input statistical data, and reviews and monitors same for accuracy.
  • Reconciles daily transactions of all accounts and outlets of the NHG property, ensuring complete reconciliation of balances while maintaining guest service at all times.
  • Executes night audit functions, reviews audit packs, and researches and resolves discrepancies.
  • Assists NHG management with end-of-month reporting and may be required to act as Government Purchase Card holder and maintain required records.
  • Acts as Manager on Duty as assigned to maintain continuity in the absence of the General Manager.
Requirements:
  • 2 years of experience in administrative, professional, investigative, or other responsible work that enabled the applicant to gain a general knowledge of business practices and administrative processes, skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.
  • OR substitution of education for experience: 1 year of academic study above the high school level successfully completed in a hotel, lodging, hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience, provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field.
  • AND specialized experience: 1 year of responsible experience in administrative, supervisory, professional, or technical work that demonstrated knowledge of Navy Lodge front of house operations or similar work that demonstrated knowledge and abilities within a guest services environment.

  • Guest Services Ambassador

    3 weeks ago

    Newport, Rhode Island, United States The Chanler Full time

    Guest Services RepresentativeAs a valued member of our team at The Chanler, you will play a vital role in ensuring our guests have an exceptional experience. We are seeking a highly skilled Guest Services Representative to join our luxury boutique hotel team.Key Responsibilities:Provide exceptional guest service by following our service standardsDisplay...

  • Guest Services Coordinator

    1 month ago

    Newport, Rhode Island, United States Hotel Viking Newport Full time

    Job SummaryHotel Viking Newport is seeking a skilled Front Desk Agent to provide exceptional guest experiences and ensure seamless operations at our historic hotel. As a key member of our hospitality team, you will be responsible for greeting and welcoming guests, handling check-in and check-out procedures, and providing information about hotel facilities...

  • Guest Services Associate

    3 weeks ago

    Newport, Rhode Island, United States Wyndham Destinations Full time

    Unlock the Magic of HospitalityAt Wyndham Destinations, we're passionate about creating unforgettable experiences for our guests. As a Guest Services Associate, you'll play a vital role in making our guests' vacations truly special.What You'll Do:Provide warm welcomes and exceptional service to guests from around the world.Guide guests through the...

  • Guest Services Associate

    3 weeks ago

    Newport, Rhode Island, United States Wyndham Destinations Full time

    Be the Heart of Our Guests' Vacation ExperienceWe're seeking a skilled Guest Services Associate to join our team at Wyndham Destinations. As a key member of our resort staff, you'll play a vital role in ensuring our guests have an unforgettable vacation experience.Key Responsibilities:Provide warm welcomes and exceptional service to guests from around the...

  • Guest Services Associate

    4 weeks ago

    Newport, Rhode Island, United States Wyndham Destinations Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Services Associate to join our team at Wyndham Destinations. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm welcomes and...

  • Guest Services Representative

    2 weeks ago

    Newport, Rhode Island, United States The Chanler Full time

    Job Title: Guest Services RepresentativeAs a valued member of our team, you will play a crucial role in delivering exceptional guest experiences at The Chanler, a luxury boutique hotel. Your passion for hospitality and commitment to excellence will make a lasting impression on our guests.Key Responsibilities:Provide warm and welcoming pre-arrival, arrival,...

  • Guest Service Support Expert

    3 weeks ago

    Newport, Rhode Island, United States free-classifieds-usa Full time

    Job Title: Guest Service Support ExpertWe are seeking a highly skilled Guest Service Support Expert to join our team at the Newport Marriott. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring that their experience is memorable and unique.Responsibilities:Provide support to food and...

  • Guest Services Associate II

    2 weeks ago

    Newport, Rhode Island, United States Wyndham Destinations Full time

    Be the Heart of Our ResortWe're seeking a Guest Services Associate II to join our team at Club Wyndham Long Wharf Resort. As a key member of our hospitality team, you'll play a vital role in ensuring our guests have an unforgettable experience.What You'll Do:Provide warm welcomes and exceptional service to guests from around the world.Guide guests through...

  • Guest Services Associate

    4 weeks ago

    Newport, Rhode Island, United States Wyndham Destinations Full time

    About This RoleWe are seeking a highly skilled Guest Services Associate to join our team at Wyndham Destinations. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our resort guests feel welcome and valued.Key ResponsibilitiesGuest Welcome and Check-In: Greet guests warmly and...

  • Housekeeping Supervisor

    2 weeks ago

    Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    Housekeeping SupervisorNewport Harbor Island Resort is seeking a highly organized and detail-oriented Housekeeping Supervisor to join our team. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations of our housekeeping team, ensuring the highest standards of cleanliness and exceptional guest...

  • Guest Service Associate III Club Wyndham Onshore Resort

    2 weeks ago

    Newport, Rhode Island, United States Wyndham Destinations Full time

    Unlock Your Potential as a Guest Service Associate IIIAt Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. As a Guest Service Associate III, you'll play a vital role in making our guests' vacations unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for an unforgettable...

  • Guest Services Associate II- Club Wyndham Long Wharf

    4 weeks ago

    Newport, Rhode Island, United States Wyndham Destinations Full time

    Deliver Exceptional Guest ExperiencesAs a Guest Services Associate at Club Wyndham Long Wharf, you will play a vital role in creating unforgettable memories for our guests. Your warm welcome, excellent service, and contagious smile will make a lasting impression on our visitors from around the world.Key Responsibilities:Provide warm welcomes and exceptional...

  • Housekeeping Supervisor

    2 weeks ago

    Newport, Rhode Island, United States Wyndham Destinations Full time

    Housekeeping SupervisorWe're passionate about delivering exceptional guest experiences at our vacation club resorts. As a Housekeeping Supervisor, you'll play a key role in ensuring our high standards of cleanliness and quality are met.Key Responsibilities:Direct and inspect the work of Housekeepers and Housemen to ensure quality and cleanliness standards...

  • Housekeeping Supervisor

    4 weeks ago

    Newport, Rhode Island, United States Newport Harbor Island Resort Full time

    About Newport Harbor Island ResortNewport Harbor Island Resort is a premier resort destination in Newport, Rhode Island, offering a picturesque location overlooking the stunning Newport Harbor. Our resort provides a unique and captivating experience for our guests, with opportunities for career growth, ongoing training, and a supportive work culture.Job...

  • Hospitality Service Professional

    4 weeks ago

    Newport, Rhode Island, United States The Chanler Full time

    The Chanler is seeking a skilled and charismatic Weekday Mixologist to join our team of professionals in the hospitality industry. As a key member of our staff, you will be responsible for providing exceptional service to our guests and ensuring that their experience is nothing short of luxurious.Key Responsibilities:Greet and welcome guests with a warm and...

  • Bartender - Delivering Exceptional Guest Experiences

    4 weeks ago

    Newport, Rhode Island, United States Wayfinder Hotel Newport Full time

    About Us:At Wayfinder Hotel Newport, we prioritize our employees' growth and well-being. Our company culture is built on fostering diversity, development, and a supportive work environment. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off. Our commitment to employee development is reflected in our...

  • Bartender for Weekday Service

    4 weeks ago

    Newport, Rhode Island, United States The Chanler Full time

    Join a dedicated team at The Chanler, where hospitality meets excellence.Key Responsibilities:Welcome and greet patrons with the utmost luxury service standards.Accurately pour beverages following standard specifications.Provide detailed descriptions of menu items, preparation methods, and allergy information.Demonstrate extensive knowledge of wines and...

  • Front Desk Associate

    3 weeks ago

    Newport, Rhode Island, United States Navy Exchange Full time

    Job Summary:Serve as the primary point of contact for guests at a Navy Gateway Inn and Suites or Navy Lodge property, handling all aspects of their stay, including special requests and resolving any issues that may arise.Responsible for front desk operations, lobby appearance, guest service-related office operations, and ensuring the safety, security, and...

  • Customer Service Ambassador

    4 weeks ago

    Newport, Rhode Island, United States The Chanler Full time

    Job Summary:The Chanler is seeking a highly skilled and enthusiastic Guest Services Representative to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring that every guest has a memorable and enjoyable stay.Key Responsibilities:Provide superior guest service by following all of...

  • Customer Service Representative

    4 weeks ago

    Newport, Rhode Island, United States Navy Exchange Full time

    Job Summary:We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Navy Exchange. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling all stages of their stay, and resolving any issues that may arise.Key Responsibilities:Provide warm and...