Front Desk Representative

20 hours ago

Newport, Rhode Island, United States Auberge Resorts Full time
Front Desk Agent Job Description

Role Summary:

The Front Desk Agent serves as the primary point of contact for guests, providing exceptional service and ensuring a seamless experience throughout their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Welcome and greet guests, ensuring prompt and courteous service in line with the Auberge Resorts Collection quality and service standards.
  • Act as an ambassador of the Vanderbilt by providing guests with information, amenities, and services as needed.
  • Organize and maintain the Front Desk counter, ensuring all materials and supplies are readily available.
  • Prepare necessary documents, such as registration cards and spa treatments, to facilitate efficient check-in processes.
  • Ensure guest preferences are recorded and introduced to the appropriate departments for follow-up.
  • Escort guests to their rooms when needed and assist with check-in and check-out processes.
  • Ensure correct billing arrangements are provided according to FO policies and procedures.
  • Be familiar with all Vanderbilt facilities and services, and actively promote them to guests.
  • Respond promptly and tactfully to guest complaints, maintaining excellent service and guest satisfaction.
  • Record any irregularities or discrepancies on the departmental log book and bring them to the attention of the Guest Relations Manager and/or MOD and/or General Manager.

Required Qualifications:

  • Hospitality certificate or degree preferred.
  • Minimum of 1-year experience in the luxury hospitality field or administrative position.
  • Able to work overnight shifts occasionally.

About Auberge Resorts:

Auberge Resorts is a luxury hospitality company that prides itself on delivering simple pleasures and creating unforgettable memories. We are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. If you share our passion for delivering exceptional service and creating memorable experiences, we encourage you to apply for this exciting opportunity.

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