Guest Services Specialist

1 week ago

Richmond Heights, Virginia, United States Hand and Stone Full time

Are you ready to embrace a rewarding career in wellness?

At Hand & Stone Massage and Facial Spa, our mission is clear: to provide exceptional massage and facial services at accessible prices every day of the week.

Upon entering our serene environment, guests are greeted with calming scents and soothing sounds, allowing them to leave behind the pressures of daily life.

We pride ourselves on offering luxurious experiences tailored for both newcomers and seasoned spa enthusiasts, available seven days a week with flexible hours.

We are currently in search of responsible, reliable, and enthusiastic individuals to become part of our thriving spa community.

These roles are available in both part-time and full-time capacities and will report directly to our Spa Manager and Assistant Managers.



Your Profile

You are deeply passionate about health and wellness, always eager to forge new connections.

You recognize and value the benefits of our services, driven by a genuine desire to learn, engage, and inspire.

This position involves assisting clients daily with membership sales and delivering outstanding customer service, while fostering a positive atmosphere for our team.

You will be instrumental in shaping the spa experience for every guest who visits us. Collaborating with your team, you will work towards achieving sales objectives.

Your role will create an environment where everyone can thrive and achieve remarkable outcomes in their personal and professional lives.


A Typical Day

  • You will be present on the sales floor during each shift, responsible for all aspects of sales and guest satisfaction.
  • You will maintain your personal membership sales above target by engaging in roleplay, educating clients, and collaborating effectively.
  • You will adeptly manage multiple tasks such as answering calls, scheduling appointments, welcoming guests, and processing payments.
  • You will proactively assist clients and colleagues whenever needed.
  • The spa lobby will be your responsibility, ensuring it remains clean, organized, and efficient at all times.
  • You will regularly seek constructive feedback to enhance your performance and engage in meaningful discussions with staff.

Essential Qualifications

  • A strong commitment to customer service and delivering an exceptional guest experience.
  • Confidence in promoting our Healthy Lifestyle Program.
  • An entrepreneurial mindset, continuously seeking innovative ways to achieve success.
  • A talent for building connections by prioritizing people and establishing trust.
  • Acknowledgment of personal choice in every situation, taking responsibility for your actions.
  • Honest and kind communication, fostering an environment where others feel comfortable doing the same.
  • Courage to lead, understanding that the potential for greatness outweighs the fear of failure.
  • A positive outlook, even in challenging circumstances.

Requirements

  • Impeccable personal presentation, along with strong verbal and written communication skills.
  • Ability to handle high-pressure situations with professionalism and multitask efficiently while focusing on the guest experience.
  • Flexibility in availability to meet the business's needs, which may vary over time.
  • Applicants must be at least 18 years old.

Compensation and Benefits

- $14.50 per hour with a structured path for career advancement

  • Monthly bonuses based on membership sales performance.
  • Additional contests and bonus opportunities throughout the year.
  • Paid vacation for full-time employees.
  • Health, vision, and dental insurance for full-time employees.
  • Life insurance benefits.
  • 401k options.
  • Complimentary monthly massage or facial.

At Hand and Stone, Opportunity Awaits.
With over 500 locations across the U.S.

We offer career opportunities for Massage Therapists, Estheticians, Spa Managers, and Spa Associates at various stages of their careers. Both full-time and part-time positions are available, providing the perfect fit with flexible scheduling.

Hand & Stone is dedicated to creating experiences that surpass our guests' expectations. We treat every guest and employee with respect, understanding that happy employees lead to satisfied clients. Join us and experience this for yourself.


Please note that you are applying for a position with an independently owned and operated Hand and Stone franchisee, which is a separate entity from Hand and Stone Franchise Corp. and its affiliates.

Each franchisee is solely responsible for all employment-related decisions, including hiring, termination, benefits, and daily operations.

Hand and Stone Franchise Corp. does not accept or store applications.

For inquiries regarding your application or the hiring process, please contact the locally owned and operated Hand and Stone franchisee.

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