Guest Services Representative
7 days ago
We are seeking a vibrant and dedicated Front Desk Agent to enhance our guest experience at Four Points by Sheraton Richmond Airport. This role is essential in delivering exceptional service and creating lasting impressions for our visitors.
Employee Benefits
- Comprehensive health, dental, and vision coverage for full-time staff
- Generous Paid Time Off for both full-time and part-time employees
- 401K retirement plan with company matching contributions
- Exclusive hotel discounts available to all employees
- Paid holidays for full-time team members
- Early access to earned wages for financial flexibility
- Efficiently manage guest check-ins and check-outs with a friendly demeanor
- Provide detailed information regarding hotel services, room availability, pricing, and amenities
- Assist guests with inquiries and resolve any issues to ensure complete satisfaction
- Handle all cash and credit transactions accurately and securely
- Conduct audits and balance financial transactions in compliance with established procedures
- Perform additional tasks as required to support hotel operations
- Previous experience in a hotel front desk or receptionist role
- Familiarity with hotel reservation systems, such as OnQ or Opera
- Strong background in customer service
- Excellent communication and organizational abilities
- Availability to work evening shifts from 3 PM to 11 PM is preferred
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Guest Services Representative
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