Evening Guest Services Representative

2 weeks ago


Richmond Heights, Virginia, United States Embassy Suites Full time
Embassy Suites by Hilton Richmond is in search of a dedicated p.m. Guest Services Representative who embodies the spirit of hospitality.

A Guest Services Representative plays a crucial role in managing room sales, registering guests, and providing exceptional service in alignment with the hotel's commitment to guest satisfaction and financial success. This role primarily operates during the evening shift from 3 to 11 p.m., with opportunities for mid-day or morning shifts for those seeking additional hours. Both full-time and part-time positions are available based on candidate qualifications.

The Embassy Suites by Hilton Richmond is part of Shamin Hotels, the largest hotel management company in Central Virginia. Over the past decade, we have expanded to 70 hotels, managing properties under various prestigious brands including Hilton, Hyatt, Marriott, InterContinental, and Choice.

We provide a competitive salary, hotel discounts, and a vibrant work environment. Our team is dedicated to excellence and outstanding guest service while enjoying a fun workplace. Full-time employees also receive a comprehensive benefits package that includes medical, vision, dental, life insurance, short- and long-term disability, and a 401k plan.

Key Qualifications:
  • Possess a friendly demeanor, be a collaborative team member, and demonstrate a passion for delivering exceptional guest service.
  • Availability to work evening shifts, weekends, and holidays as required by business needs.
  • Prior experience in hospitality, customer service, or a related field is highly preferred.
  • A high school diploma is mandatory; a 2-year or 4-year college degree is advantageous.
  • Familiarity with Hilton OnQ is a plus.
  • Strong written and verbal communication skills, with proficiency in the English language.
  • Excellent organizational abilities, attention to detail, and capacity to multitask effectively.
  • Ability to manage a high volume of guest interactions courteously and efficiently.
  • Proficient in Microsoft Office applications and internet platforms.
  • Ability to perform well under pressure.
  • Experience in cash handling and basic accounting principles.
  • Maintain high standards of personal appearance and grooming, adhering to the appropriate dress code.
  • Operate the hotel phone system in a professional and courteous manner.
  • Take responsibility for resolving service issues presented by guests.
  • Engage in scheduled departmental and administrative meetings and participate in special company events as needed.
We are proud to be an equal opportunity employer and uphold a drug-free workplace. Background and reference checks are conducted on potential employees.

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