Guest Services Representative
2 months ago
Guest Services Representative Job Overview
Company Overview:
Hyatt Place is a premier hotel brand recognized for its commitment to providing exceptional guest experiences across its various locations. Our hotels are designed to offer modern amenities and unparalleled service to all visitors.
Position Summary:
As a Guest Services Representative, your primary role will be to welcome and register guests, ensuring they receive top-notch customer service throughout their stay. You will manage guest accounts and assist with various inquiries to enhance their experience.
Qualifications:
- High School diploma or equivalent required
- Previous experience in the hospitality industry is preferred
- Strong customer service orientation
- Ability to handle multiple tasks efficiently
- Proficiency in Microsoft Office applications
- Flexibility to work varied shifts
Key Responsibilities:
- Welcome guests warmly and professionally
- Uphold hotel standards and procedures
- Respond to guest inquiries and provide accurate information
- Utilize the Front Desk management system effectively
- Facilitate check-in and check-out processes
- Stay informed about hotel services and local attractions
Property Highlights:
Hyatt Place offers contemporary accommodations featuring complimentary Wi-Fi, a swimming pool, fitness facilities, and on-site dining options.
Employee Benefits:
- Comprehensive Medical, Dental, and Vision Plans
- Paid Time Off
- 401k Retirement Savings Plan
- Employee Support Programs
- Additional perks available
Position Type:
Full-time
Compensation:
$15.50 per hour
Work Schedule:
- 8-hour shifts
- Availability on weekends
- Potential for overtime
Additional Compensation:
- Performance bonuses
- Gratuities
Location:
Position based in a dynamic hotel environment.
If you are passionate about providing excellent service in the hospitality industry, consider this opportunity with Hyatt Place.
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