Guest Services Representative

2 months ago


Richmond Heights, Virginia, United States Hyatt Place Full time

Guest Services Representative Job Description

Company Overview:
Hyatt Place is a renowned hotel brand known for its commitment to exceptional guest experiences and high-quality service across its properties.

Job Summary:


As a Guest Services Representative, your primary role will be to welcome and register guests, ensuring a memorable stay through outstanding customer service and effective management of guest accounts.

Key responsibilities include guest registration, reservation management, and providing assistance throughout the guests' visit.

Qualifications:

  • High School diploma or equivalent
  • Prior experience in the hospitality industry is preferred
  • Strong customer service orientation
  • Ability to handle multiple tasks and resolve issues
  • Proficiency in Microsoft Office applications
  • Flexibility to work varied shifts

Responsibilities:

  • Warmly greet guests upon arrival
  • Uphold hotel standards and operational policies
  • Respond to guest inquiries and provide accurate information
  • Utilize the Front Desk computer system efficiently
  • Facilitate check-in and check-out processes
  • Stay informed about hotel amenities and local attractions

Property Details:
Hyatt Place offers contemporary accommodations featuring complimentary Wi-Fi, a swimming pool, fitness facilities, and on-site dining options.

Benefits:

  • Comprehensive Medical, Dental, and Vision Coverage
  • Paid Time Off
  • 401k Retirement Plan
  • Employee Assistance Program
  • Additional benefits available

Job Type:
Full-time

Salary:
$15.50 per hour

Schedule:

  • 8-hour shifts
  • Weekend availability required
  • Overtime may be necessary

Supplemental Pay:

  • Bonus opportunities
  • Tips

Location:
Not specified


If you possess a passion for hospitality and a desire to provide exceptional service, consider this opportunity with Hyatt Place.



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