Guest Services Representative

1 week ago


Richmond Heights, Virginia, United States Hyatt Place Full time

Guest Services Representative Job Description

Company Overview:
Hyatt Place is a renowned hotel brand known for its commitment to exceptional guest experiences and hospitality excellence. With a focus on providing modern accommodations and amenities, Hyatt Place ensures a welcoming environment for all visitors.

Job Summary:

As a Guest Services Representative, your primary role will be to warmly welcome and register guests, deliver outstanding customer service, and manage guest accounts efficiently. You will be instrumental in creating a positive first impression and ensuring a seamless stay for all guests.

Your key responsibilities will include processing guest registrations, managing reservations, and offering assistance throughout their visit.

Qualifications:
  • High School diploma or equivalent
  • Previous experience in the hospitality industry is preferred
  • Strong customer service orientation
  • Ability to handle multiple tasks and resolve issues
  • Proficiency in Microsoft Office applications
  • Flexibility to work varied shifts
Responsibilities:
  • Welcome guests with a friendly demeanor
  • Uphold hotel standards and operational policies
  • Respond to guest inquiries and provide relevant information
  • Utilize the Front Desk computer system effectively
  • Assist guests during check-in and check-out processes
  • Stay informed about hotel services and local attractions
Property Details:
Hyatt Place offers contemporary accommodations featuring complimentary Wi-Fi, a swimming pool, fitness facilities, and on-site dining options.

Benefits:
  • Comprehensive Medical, Dental, and Vision Coverage
  • Paid Time Off
  • 401k Retirement Plan
  • Employee Assistance Program
  • Additional benefits available
Job Type:
Full-time

Salary:
$15.50 per hour

Schedule:
  • 8-hour shifts
  • Weekend availability required
  • Overtime may be necessary
Supplemental Pay:
  • Bonus opportunities
  • Tips

If you possess a strong passion for hospitality and a desire to provide excellent service, this Guest Services Representative position at Hyatt Place could be an ideal opportunity for you.



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