Guest Services Representative

2 months ago


Richmond Heights, Virginia, United States Hyatt Place Full time

Guest Services Representative Job Description

Company Overview:
Hyatt Place is a premier hotel brand offering a blend of comfort and convenience, recognized for its commitment to exceptional guest experiences.

Job Summary:

As a Guest Services Representative, your role will encompass welcoming and registering guests, delivering exemplary customer service, and overseeing guest accounts.

Your key responsibilities will include guest registration, managing reservations, and providing support to guests throughout their stay.

Qualifications:
  • High School diploma or equivalent
  • 1 year of experience in the hospitality industry preferred
  • Positive demeanor with a strong emphasis on customer satisfaction
  • Ability to handle multiple tasks and resolve issues
  • Proficiency in Microsoft Office applications
  • Flexibility to work varied shifts
Responsibilities:
  • Welcome guests warmly
  • Uphold hotel standards and procedures
  • Respond to guest inquiries and provide relevant information
  • Utilize the Front Desk computer system effectively
  • Assist with the check-in and check-out processes
  • Stay informed about hotel services and local attractions
Property Details:
Hyatt Place offers modern accommodations featuring complimentary Wi-Fi, a swimming pool, fitness facilities, and on-site dining options.

Benefits:
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • 401k Retirement Savings Plan
  • Employee Assistance Program
  • Additional benefits available
Job Type:
Full-time

Salary:
$15.50 per hour

Schedule:
  • 8-hour shifts
  • Weekend availability required
  • Overtime may be necessary
Supplemental Pay:
  • Bonus opportunities
  • Tips

If you possess a strong passion for hospitality and are a motivated individual, this Guest Services Representative position at Hyatt Place could be an excellent opportunity for you.



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