Senior Client Services Leader

4 days ago


Rolling Meadows, Illinois, United States Gallagher Full time
About the Role

We are seeking an experienced Senior Client Services Leader to join our team at Gallagher. As a key member of our Client Services department, you will be responsible for leading a team of up to 5 staff, ensuring high-quality service, proactive client engagement, and effective solutions for challenging client situations.

Key Responsibilities
  • Manage a team of Client Services staff, providing guidance and support to ensure excellent client service.
  • Develop and implement customized solutions to drive value and improve program performance.
  • Proactively engage with clients, identifying opportunities for improvement and developing plans to address client concerns.
  • Collaborate with senior leaders to define priorities for the team and ensure consistent engagement with clients.
  • Develop and maintain strong relationships with clients, understanding their goals and ensuring high-quality service plans are in place.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree and five or more years of work experience in a related field.
  • Insurance license required.
  • Strong leadership and industry expertise, with the ability to develop customized solutions to drive value and improve program performance.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
What We Offer

As a Senior Client Services Leader at Gallagher, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional client service. We offer a competitive salary, great benefits, and opportunities for career growth and development.

Our benefits package includes:

  • Medical, dental, and vision plans.
  • Life and accident insurance.
  • 401(K) and Roth options.
  • Tax-advantaged accounts (HSA, FSA).
  • Educational expense reimbursement.
  • Paid parental leave.

We value inclusion and diversity, and are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that our diverse perspectives and experiences are essential to delivering exceptional client service and driving business success.



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