Senior Vice President of Client Relations

2 weeks ago

Rolling Meadows, Illinois, United States GB - Global Full time
Introduction


Become a vital member of our expanding team at GB - Global, where we strive to guide individuals towards optimal health and wellness outcomes.

As part of a robust team, you will collaborate to push the limits of excellence.

We prioritize teamwork and aim to positively influence the lives of our clients and claimants, providing you with a platform to utilize your skills and commitment to make a significant impact.

Our Mission: GUIDE. GUARD. GO BEYOND.


We recognize that every applicant brings unique qualities, including you. Therefore, even if you feel you are close but not an exact fit, we encourage you to submit your application.

Overview

We are in search of an outstanding individual to join our executive team as the Senior Vice President of Client Relations.

This position is essential to our organization, as you will oversee the P&L and spearhead critical client initiatives for our premier clients.

As a trusted consultant, you will offer strategic direction, ensure exceptional client service, and provide insights to enhance program results.

Your proficiency in insurance claims, strong leadership skills, and exceptional client relationship management capabilities will be key in executing program transformations, ensuring superior service, and exceeding client expectations.

At GB - Global, we offer extensive resources throughout the organization to assist you in delivering an optimal client service program and ensuring an outstanding client experience.

This role provides options for remote work and may require some travel.

Your Impact


Manage a diverse portfolio with a focus on enhancing client satisfaction, overseeing client program performance, driving organic growth, and achieving GB's financial objectives.

Act as the primary contact and trusted advisor to client executive teams, shaping program goals and strategies through a consultative and strategic approach.

Mentor and develop a team of up to twelve direct reports.

Work closely with senior claims leadership to optimize operational performance and deliver exceptional experiences and outcomes for clients and claimants across various programs.

Foster continuous improvement by implementing innovative ideas and solutions for our flagship clients.
Lead significant projects and initiatives to enhance capabilities and assist our clients in reaching their strategic and financial objectives.
Serve as an ambassador of the Gallagher Way, ensuring our trusted brand is upheld and maintained.

About You

Required Qualifications:
Bachelor's Degree in business, finance, or a related field
3-5 years of relevant experience in a business strategy or consulting leadership role
6-8 years of experience in Property and Casualty insurance in strategy, transformation, analytics, business, or leadership roles
Strategic thinker, adept at navigating complex project landscapes and driving significant improvements and efficiencies within large-scale operations.

Strong analytical and problem-solving skills with the ability to critically assess data or processes for optimal service delivery to clients.

Proficiency in financial modeling, data analysis, reporting, and synthesizing information into actionable insights.
Proven track record of managing large programs in matrixed organizations, collaborating with key stakeholders across the organization.
Demonstrated expertise in PowerPoint, capable of creating compelling presentations that effectively communicate complex ideas, analyses, and recommendations.
Experienced in effectively leading teams, driving performance, and achieving desired outcomes.
Strong focus on client satisfaction with a commitment to continuous enhancements for operational excellence.
Ability to adapt to shifting priorities and diverse working styles.
A commanding presence with clear and concise communication skills.

Compensation and Benefits


In addition to a competitive salary, we offer great teams and exciting career opportunities, along with a comprehensive range of benefits.

Below are the

minimum core benefits

you will receive, which may improve based on your job level:
Medical/dental/vision plans, effective from day one
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave

Additional Benefits Include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – enhancing your health through challenges, workshops, and digital fitness programs for overall wellbeing
Charitable matching gift program
And more...
We value inclusion and diversity.

Inclusion and diversity (I&D) are integral to our business and are woven into the fabric of our organization.

For over 95 years, GB - Global has demonstrated a commitment to sustainability and supporting the communities where we operate.

We embrace the diverse identities, experiences, and talents of our employees, allowing us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we fully embody The Gallagher Way.

GB - Global believes that all individuals are entitled to equal employment opportunities and prohibits any form of discrimination by its managers, employees, vendors, or clients based on protected characteristics as defined by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

Additionally, GB - Global will make reasonable accommodations for known physical or mental limitations of otherwise qualified individuals with disabilities, unless such accommodations would impose an undue hardship on the operation of our business.

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