Technical Support Specialist in Field Services
2 weeks ago
Field Service Technician at Scantron
Scantron, a leader in assessment solutions, is seeking a dedicated Field Service Technician to enhance our service team. In this role, you will engage with a variety of clients across sectors such as education, healthcare, logistics, and retail. Your primary responsibilities will include the installation, troubleshooting, and repair of diverse hardware systems.
Key Responsibilities:
- Travel to client sites to diagnose and resolve hardware issues
- Oversee and implement preventative maintenance protocols
- Support colleagues in different regions as necessary
- Ensure customer satisfaction by addressing their operational needs
- Collaborate with technical support for complex issues
- Communicate updates on service status to relevant stakeholders
- Maintain an organized inventory of parts and complete necessary documentation promptly
- Potentially mentor and train new team members
Qualifications:
- Minimum of two years of relevant experience or training
- Possession of a valid state Driver's License
- Self-driven with the ability to work independently
- Strong verbal communication skills
- Physical capability to fulfill all job duties
- Willingness to travel overnight on occasion
Preferred Qualifications:
- Associate's degree (AA) or equivalent experience
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