Technical Support Specialist

7 days ago


Fresno, California, United States Scantron Full time

Job Summary

Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base in various industries, including banking, education, logistics, manufacturing, medical, and retail. As a Scantron Technician, you will install, troubleshoot, diagnose, and make repairs to a wide range of hardware, including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

Key Responsibilities

  • Travel to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
  • Manage preventative maintenance schedule in a timely and efficient manner.
  • Assist other territories and technicians as needed, which may include travel to other metropolitan areas.
  • Take ownership of meeting customers' business needs.
  • Coordinate activities and seek assistance from technical support when appropriate.
  • Provide updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.
  • Manage parts inventory in accordance with established guidelines.
  • Submit required paperwork in a timely, efficient, and complete manner.
  • May be asked to train new technicians in an on-the-job manner.

Requirements

  • Two or more years related experience and/or training. Scantron provides training at the office in Omaha, NE, along with access to a database of manuals and depot support personnel to call if additional support is needed.
  • Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
  • Valid and current state Driver's License.
  • Self-motivated and able to work effectively under minimal supervision.
  • Knowledge/Skills/Abilities: Ability to diagnose equipment operational errors and product failures. Must be able to problem solve, think analytically, and be attentive to detail. Good verbal communication skills for interaction with customers.
  • Physical Demands: Regularly required to stand, walk, sit, talk, write, and hear. Reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist, and turn. Frequently lift and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds. Must be able to meet all physical requirements up to eight hours per day.
  • Able to travel overnight 5-10%.

Preferred Qualifications

  • Associates degree (AA) or equivalent from two-year college or technical school preferred.


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