Information Technology Liaison

4 days ago


Fresno, California, United States Fresno State Full time
Job Summary

The Information Technology Liaison (ITL) serves as the primary point of contact between faculty, staff, and Technology Services resources. This role requires strong technical expertise, excellent communication skills, and a customer-focused attitude.

Key Responsibilities
  • Provide first-contact resolution and on-site consultation to meet the IT needs of colleges, schools, and divisions.
  • Act as a technical advisor to faculty and staff on software and hardware relevant to their specific mission.
  • Collaborate with Technology Services teams to deliver IT services aligned with the priorities and practices of the colleges, schools, and divisions.
  • Participate in the definition of best practices and use centrally-provided tools and procedures to improve the efficiency and effectiveness of IT service delivery.
Requirements
  • Bachelor's degree in computer science, information systems, educational technology, communications, or a related field.
  • 4 years of experience in a customer support environment supporting technical services.
  • Strong knowledge of service management tools, applications, operating systems, hardware, and connectivity.
  • Excellent communication, interpersonal, and influencing skills.
  • Ability to apply technical judgment, integrate multiple applications, and provide solutions to common business problems.
Preferred Qualifications
  • ITIL Foundation Certification or relevant experience in an ITIL environment.
  • Knowledge of systems design, technology integration, data administration, and database design.
  • Experience in higher education with an IT focus.
About Fresno State

Fresno State is a leader in providing effective technology and quality services that advance teaching and learning, enhance productivity, and safeguard information.



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