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Senior Customer Support Specialist

2 months ago

Fresno, California, United States AppleOne Employment Services Full time

POSITION: SENIOR CUSTOMER SUPPORT SPECIALIST

OVERVIEW:

We are looking for a skilled Customer Support Specialist to take on a leadership role within our organization. In this position, you will serve as the main point of contact for customer interactions, managing inquiries through calls and emails while delivering exceptional service to understand customer needs and develop effective solutions. You will also coordinate service requests and work orders for our technical team.

RESPONSIBILITIES:

  • Generate quotes and proposals based on customer requirements.
  • Utilize our internal database to input customer details for billing, service records, and updates.
  • Provide assistance and guidance to customers, ensuring their satisfaction.

BENEFITS:

  • Paid time off for vacation and illness.
  • Comprehensive medical, dental, and life insurance plans.
  • 401k retirement plan options.

REQUIREMENTS:

  • A minimum of 3 years of experience in customer service, ideally within a manufacturing or operational context.
  • Familiarity with the plumbing industry is advantageous.
  • Experience in dispatching is a beneficial asset.
  • Exceptional customer service abilities and professional communication skills, including excellent telephone manners.
  • Strong data entry capabilities and meticulous attention to detail.
  • Proficient in customer service management software and Microsoft Office.
  • Effective organizational and time management skills.
  • Demonstrated strong work ethic and excellent verbal and written communication skills.

APPLICATION PROCESS:

  • Please submit your resume in Microsoft Word format to the designated contact at AppleOne Employment Services.