Office Manager

3 weeks ago

Charlotte, North Carolina, United States Piedmont Healthcare PA Full time
Job Description

Job Summary:

We are seeking a highly skilled and experienced Office Manager to join our team at Piedmont HealthCare PA. The successful candidate will be responsible for managing daily operations, coordinating work activities, and ensuring the smooth functioning of our office location.

Key Responsibilities:

  • Manage daily operations, including coordinating work activities and schedules to maximize office potential.
  • Demonstrate a positive, helpful attitude to patients, personnel, and physicians.
  • Administer policies and procedures in a timely manner, consistent with Piedmont HealthCare's mission, vision, and values.
  • Work with physicians and staff to create an optimal patient experience.
  • Oversee and monitor patient flow, ensuring efficiency, cost-effectiveness, and patient satisfaction.
  • Research and respond to patient concerns, identifying and resolving work problems to ensure quality patient care.
  • Assure adequate staffing in all areas of the practice, coordinating with Human Resources and Director of Operations for recruiting, hiring, orientating, training, evaluating, and disciplining when necessary.
  • Enhance employee morale through activities that foster a spirit of engagement within the office and the Piedmont HealthCare organization.
  • Support employee development and office growth through corporate in-services, seminars, and classes with approval from physicians and the Director of Operations.
  • Ensure appropriate cross-training of personnel to meet the needs of the practice during absences and variations in patient flow.
  • Maintain relationships and serve as contact for referring physician offices, enhancing practice visibility in consultation with the Marketing Department.
  • Act as a public relations liaison for the practice under the guidance of administration.
  • Ensure office space, supplies, equipment, and assistance are provided and maintained appropriately for physician staff and patients.
  • Responsible for inventory, including administrative and clinical supplies, consulting with the Director of Operations or advisors for maintenance and repairs.
  • Adhere to all OSHA standards and guidelines.
  • Implement PHC policies and procedures for the practice to best serve the patient population and adapt to staffing.
  • Manage and promote best practice procedures for Time of Service Collections, Unreconciled Appointments, Meaningful Use Initiatives, and meet or exceed goals outlined by the group.
  • Develop and maintain PAR level inventory controls, serving as a liaison between Administration and staff to support consistent operation procedures.
  • Prepare reports as requested by Administration, Business Services, or the Accounting Department, reviewing collection problems and working with Business Services to resolve issues and enforce policies.
  • Maintain the strictest confidentiality in all aspects of work, including patient and personnel information.
  • Participate in professional development activities to stay current with healthcare trends and practices.
  • Ensure the highest level of customer service, adhering to Corporate Compliance and HIPAA guidelines established by Piedmont HealthCare.
  • Communicate with Administration to ensure a system-wide approach to policies, practices, and procedures, attending Office Manager meetings and participating in committees as requested.
  • Collaborate with peers to foster teamwork throughout Piedmont HealthCare.

Requirements:

  • Bachelor's degree in Health/Business Administration preferred, or 5 years of medical office management experience in exchange.
  • A minimum of 3 years of healthcare industry experience, with 3 years of supervisory experience preferred.
  • Knowledge of organization policies and procedures, practice procedures, computer systems, medical practices, terminology, and reimbursement policies.
  • Skill in planning, organizing, delegating, and supervising, evaluating the effectiveness of existing methods and procedures, operating office equipment and computer programs, and communicating clearly and effectively.
  • Ability to read, interpret, and apply policies and procedures, set priorities among multiple requests, interact with patients, medical and administrative staff, and the public effectively.

Work Environment:

Normal office environment, with responsibilities, knowledge, skills, abilities, and working conditions subject to change as needs evolve.

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