Tax Office Manager
3 weeks ago
About the Role:
We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a Multi-Unit Team Leader, you will be responsible for leading and managing multiple tax offices, providing guidance and support to our associates, and driving business growth and success.
Key Responsibilities:
- Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
- Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets
- Assist DGM in recruiting and interviewing candidates for tax office associate positions
- Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
- Lead daily team meetings and communicate essential information to tax office associates
- Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
- Travel between offices as required
- May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
Requirements:
- People management experience, with the demonstrated ability to grow and develop associates
- Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
- Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
- Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
- Computer proficient with the ability to use MS Office
- Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
- Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
About H&R Block:
H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients and associates achieve their goals and succeed in their careers. We offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.
Why Work for H&R Block:
- We believe in the power of people helping people and are committed to making a positive impact in our communities
- We offer a comprehensive benefits package, including medical coverage, 401k retirement savings plan, and employee stock purchase plan
- We provide opportunities for professional growth and development, including training and education programs
- We foster a culture of diversity, equity, and inclusion, and are committed to creating a workplace where everyone feels valued and respected
Equal Opportunity Employer:
H&R Block is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.
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