Automotive Service Consultant

2 weeks ago


Merrillville, Indiana, United States Kowalis Lexus of Merriville Full time
Job Overview

Kowalis Lexus of Merriville is dedicated to providing an exceptional automotive experience, rooted in a legacy of customer satisfaction. Our family-owned dealership has been committed to simplifying the car service process, ensuring that every interaction is met with professionalism and care.

Our Commitment to Excellence

At Kowalis Lexus, we pride ourselves on our long-standing tradition of high-quality service. Our team members enjoy a supportive work environment, which is reflected in our impressive employee retention rates. We believe that fostering a positive workplace leads to outstanding customer experiences.

Benefits Offered

  • Comprehensive Health Coverage
  • Dental and Vision Insurance
  • Life Insurance
  • 401k Plan with Employer Match
  • Paid Time Off

Key Responsibilities

  • Manage service orders and ensure efficient flow in the service area, providing customers with prompt and courteous assistance.
  • Take proactive steps to enhance the customer experience, ensuring a lasting positive impression.
  • Offer dedicated support for all customer inquiries, whether in person or via phone, to guarantee a seamless service experience.
  • Optimize the scheduling of technicians’ time to maximize service efficiency.
  • Distribute tasks among technicians effectively to maintain workflow.
  • Address technical inquiries regarding vehicle issues, warranties, and services.
  • Maintain Customer Success Index scores in alignment with company benchmarks.
  • Assist in diagnosing vehicle issues and coordinating the procurement of necessary parts and tools.
  • Oversee warranty claims processing and provide training to service department staff.
  • Uphold company policies and ensure compliance with industry regulations.
  • Foster positive relationships with manufacturers and promote a collaborative team environment.

Qualifications

  • Friendly and organized demeanor.
  • Proven leadership abilities.
  • Strong time management skills.
  • Excellent communication skills with customers.
  • Professional appearance and demeanor.
  • Demonstrated success in service and sales.
  • Track record of high customer satisfaction.
  • Team-oriented and self-driven.
  • Able to work independently with minimal supervision.
  • Valid driver's license with a clean driving record.

We are an equal opportunity employer and uphold a policy of non-discrimination in all aspects of employment.



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