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Automotive Customer Engagement Specialist

2 months ago

Merrillville, Indiana, United States River Oaks Honda Full time

River Oaks Honda is seeking a dedicated Automotive Customer Engagement Specialist to join our dynamic team.

This role presents an exciting opportunity within a thriving sector. The Customer Engagement Specialist will play a vital role in managing online inquiries and phone leads to secure appointments for our sales teams.

River Oaks Honda is part of a larger network of automotive dealerships, providing a wide range of vehicle brands and services.

What We Provide:

  • Attractive compensation with a guaranteed minimum for the initial month
  • Comprehensive Medical, Dental, and Vision coverage
  • Retirement plan options and additional perks
  • Accrued Paid Time Off
  • Structured Training Programs
  • Employee discounts on various products and services
  • Opportunities for professional advancement

Key Responsibilities:

  • Availability for some evening and weekend shifts
  • Manage both incoming and outgoing communications via phone and email
  • Conduct follow-up calls to prospects, schedule appointments, and assess customer satisfaction
  • Respond to customer inquiries through various channels including email, phone, and text
  • Organize sales appointments and manage rescheduling for no-show clients
  • Engage with customers based on current promotional offers
  • Follow up with potential and existing clients to generate leads and facilitate sales
  • Articulate product features, applications, and benefits to potential customers, detailing available options
  • Encourage customer visits to the dealership through effective follow-up
  • Maintain a systematic approach to prospect and customer follow-ups to enhance repeat and referral business

Qualifications:

  • Proficient computer skills are essential
  • Experience in a call center environment is preferred
  • Automotive industry experience is a plus
  • Ability to communicate effectively and persuasively with customers
  • Availability for evening and weekend shifts is necessary
  • Willingness to undergo a background screening is required

We are committed to fostering a diverse workplace and do not tolerate discrimination or harassment based on any protected characteristic.