Customer Success Manager

2 days ago


Menlo Park, California, United States SKAN Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Skan. As a key member of our customer success team, you will play a critical role in driving customer satisfaction, retention, and growth.

Key Responsibilities
  • Develop and execute customized success plans to meet the unique needs of our clients.
  • Build and maintain strong relationships with key stakeholders, including business owners, technology leaders, and vendor management.
  • Monitor and achieve goals around Skan adoption, license usage, business outcomes, and renewals.
  • Provide executive briefings and status updates to ensure seamless communication.
  • Organize customer onboarding, change management, and training/certification programs.
  • Collaborate with engineering and product teams to drive innovation and improvement.
Requirements
  • Bachelor's Degree
  • 6+ years of professional experience in a customer-facing role
  • Consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, and desktop process analytics
  • Leadership skills and ability to coordinate and collaborate with cross-functional teams
  • Strong project management skills
  • 2+ years of experience in the banking and financial segment
What We Offer
  • 100% coverage of Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Unlimited Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long-Term Disability
  • Work From Home
  • Stock Option Plan

The US on-target compensation range for this full-time position is $95k to USD 115k + Variable: 10k. Actual compensation is based on various factors, including but not limited to work location, job-related skills, and experience.



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